Lucy's Cleaning Service & Janitorial

Location :

167 Eversyde Cir SW, Calgary, AB T2Y 4T4
Added by Jopie, at 20 January 2016

Add email
Add business description
Add Social Media
Add Products and Services

• Kori Rose Smithson

  22 November 2017

  I found a coupon for their services on Groupon earlier this year (January) for 4 hours of cleaning (1 person) for $129. Seemed like a good deal so I bought it January 27 and scheduled the cleaning for February 2nd. I immediately got an email saying they received the booking and will confirm the availability shortly along with an email confirming my email address. Then I received another email from a Mary-Ann and she said that they were fully booked on the date and time that I requested but that they were going to work it out so I could have the cleaning service done on the date and time I requested. I had booked them to come at 2:30 pm but they came at around 2 pm and there were two ladies instead of one which was awesome in my opinion. The earlier they can get it finished the better for so I can do other stuff. They did a pretty good job cleaning and dusting everything from washrooms (including showers), floors (laminate, tiles and carpet), all tables and other surfaces. They didn't get a chance to clean my kitchen floors and downstairs living room but it was because they ran out of time. My favourite part was one of the ladies was using a vacuum cleaner that she was wearing like a backpack or like a jet pack! If I see that deal again I will definitely buy it again and I will be using Lucy's Cleaning Service again (actually just booked another service today (Nov. 22).

  response / report this review
• R. Sudan

  25 April 2017

  Mediocre. My bad experience started before I had my home cleaned by them. I scheduled a cleaning four days in advance, scheduled for 2PM.
  Planned my whole day around this time.
  The night before my scheduled cleaning service, I received a confirmation e-mail stating 1:30PM. I phoned the following morning to confirm the time, and got a phone call back at 11AM stating they were outside my home already, as they had a conflict in scheduling. I asked if they could come back at the scheduled time of 2PM, there was a pause over the phone and I got a very snarky "That's fine."
  Fifteen minutes later I get another call back asking if they could just come another day at 9AM. Given the fact that I have a very busy schedule, I asked if they could be there a little earlier. They offered 8:30AM, and I accepted. They showed up at 9 anyways. In the days leading up to my cleaning, I got a few confirmation e-mails from the company addressed to me with three different spelling errors in my name on three separate occasions. It didn't settle well with me, especially considering I set up a profile with them online. I got a sense that they didn't pay attention to detail, something I would expect when hiring a cleaning company.
  The cleaning was alright. They definitely missed some obvious spots, like the whole main hallway. The areas they did clean, they did a pretty good job and, I have to admit my walls look pretty good. Will I hire them again? Probably not. I prefer a little more professionalism and respect for other people's time.

  response / report this review
• Chase Reichling

  27 January 2016

  We moved into our new place at the beginning of the month. When we went and did the final walkthrough with the landlord at the end of December, it was evident that the old tenants had not cleaned the house. The landlord was at a loss and a friend of ours who had used Lucy's recommended them. Although it was in the middle of the holiday season, Axel from Lucy's cleaning was more than accommodating. They came out to take a look at the place and told us not to worry about it, they would take care of it for us. We agreed to terms, which were more than fair and handed him the keys to our soon to be new home. We have a newborn baby, so we were really concerned. The previous tenants had pets and it was highly evident. Within days Axel called us back and said he was ready to give us back our keys. We were skeptical at best. We met Axel there and were amazed!! The place was spotless and looked fabulous. Everything was sparkling clean and smelled so fresh! We are now going to us Lucy's Cleaning Service to clean our home regularly. I would HIGHLY recommend this service to anyone. Thanks for a job incredibly well done!

  response / report this review