Worst company to buy from. Took my money when I placed the order and delayed 3 MONTHS!!!!!! I have never been charged before my item was shipped before. On top of that, they say every sale is final so forget about a refund when they delay your item. AVOID AVOID AVOID
Replying to the response below: I have emailed you, posted on social media, chatted with your customer service, and no response. You hold yourself to a high standard??? That's the funniest thing I've ever heard. YOU ARE CROOKS.
Very bad communication regarding online "curbside pickup". Ordered a dryer Jan 13/21. Called 2 days later and told the dryer was already on order but not available till February/21. Emailed to cancel and refund immediately, no response. Called numerous times noooobody seems to be able to refund credit card. Today was told we have to pay a 25% restocking fee for a dryer that was on order before we paid online. Bad Boy can you please contact me and issue a full credit card refund.
We were happy with our purchase, around five thousand dollar set, the coffee table to be delivered in a couple of weeks. The coffee table was pushed back for several weeks, several times. The reason I say "several"-I still haven't received the damn thing in December from the original purchase time of July, same year. Not going back there again!
We had a good experience from sales rep Andrew..he was so patient with us and listened to our requirements; and found us what we wanted.
That's where the good service ended.
The TV stand with fireplace was delivered. Days later the delivery truck owner called and accused me of taking a TV from them. Claiming it was delivered to my address in error and if I didn't fest up; he'd call the police. I can't believe I was accused of this.
Weeks later the sectional couch is delivered; and can't be assembled. Brackets are misaligned and crooked.
I have sent an email with pictures to see how they will resolve this.
My boyfriend and I were looking for a reclining love seat but while doing our search, we opted to just go with reclining sofa. We’ve been to many warehouses until we found this sofa.. We left the store and continued searching but the one at Bad Boy really clicked for us. The next day? We called for the sofa we liked (we wrote down the SKU) and we did the negotiation (wink wink) over the phone, we asked for a better price on top of the promotional price, plus we asked for it to be delivered. We also asked for it to be assembled for free - tax in and they granted us with exceptional price we agreed. They asked us if we want to avail the 5 years warranty, but we immediately said, no, we only wanted the 1 year manufacturer’s warranty. We made $50 as initial payment over the phone just to secure our purchase as we’re instructed to pay the rest of the remaining balance in full at the store (we always pay in full, not instalment) - this was because of fraud concerns to which we understand. We went to the store after the long weekend, but before paying the full amount and swiping our credit card, we made sure that our agreements on the price (what we’ll expect on the final invoice after paying using our credit card), and the 1 Year warranty will be clearly indicated, delivery+assembly+final amount, tax incl. After leaving the store, we received a call from them that they can deliver the sofa the next day - WOW! Come the next day, they delivered it to us at 8:30ish in the morning! The delivery + assembly went smooth too. I applauded the delivery guys because we live in an apartment with no elevator, just stairs and hallways are narrow (it’s hard!) but they did it. They unboxed and assembled the sofa in front of me and before leaving, they rolled the box so it will be easy for my boyfriend to put it out for recycling. I did a quick check for damages before asking them to leave, there’s none. When they left, I immediately sanitized the sofa (well, COVID) and while doing it, I looked carefully for any signs of damage and scratches, but there’s none! So happy with our purchase!
I get that others experienced bad when they dealt with this store, but just make sure you clearly stated what you want and ensure you get the brand new stock, not demo before letting the delivery peeps to leave your premise. I guess, we are lucky! They’ll be part of our list for furniture hunting for sure if ever we need one.
Thanks Lastman Bad Boy! :)
I went in to the store already unset about my previous experience at the brick. My husband and i were greeted by a gentleman an began to look at the bedroom set in the showcase. The same gentleman ask us what we were looking for and showed us. We were very pleased with what was shown and decided lets do it. The sales rep engaged in conversation with my husband he offered us free pillows and a fabric furniture cleaning kit, however we have leather but he said its free give it away if you'd like. So we took the items. Upon returning home i decided to look online and compare the "package deal pricing" he said he had given us. Well to my surprise it was 450.00 MORE then the online So i called to inquire and both him and his manager called me and gave me ever excuse there was as to why the in-store price was higher. So upon paying my balance and schedule my delivery the store manager Tina went thru the bill an offered the balance of the difference however told me that if i didn't return the free pillows and cleaning kit needed to be returned or my dresser would not be delivered. Long story short i told them i would seek legal advise if my items were not delivered with all pieces she got rude i got ruder and walked out of the store. The following day she calls me and asks when my husband would be returning the items. i lost it on her and told her id be in shortly to get my full balance bk and hung up about 1 hour later she calls me and tells me i can keep the items and that if my husband wanted to he could come in an exchange the cleaning kit for a leather package. I said no thanks just deliver my items and were good. The day of the delivery went great all items were delivered and before the scheduled time. I love love love my bedroom set but I will not return to this location again. Free is free and there should be no hidden cost incurred regardless. So my advise to shoppers is to look on line and compare in store prices and tell them you saw it cheaper and items offered as a package deal isn't FREE
The quality and price of our couch was great, but the delivery was not an easy process, which is why I took off 1 star. On Saturdays they cannot guarantee delivery by a certain time, which is not good if you live in a condo and have to rent an elevator and only get it during a specific window. Delivery took 2 attempts and 1 day off of work. The delivery people were great when they arrived, getting it into my condo and setting it up.
It was our second visit at this location. Such an awesome service, after 5 months struggles at many different furniture stores to find a better, great product with a nice deal(prince), but every time we were going home with disappointment.Finally we went to visit this location for second time, for the hope to see Tina the store manager.
Five years ago she helped to give us the best deal and best quality for our new home furniture.While we were being helped through one of the sale person we saw her around and taught she would never recognized us,but we're wrong. At the first glance she recognized us and made us surprise by another great and awesome 👏 service .we felt so special when she gives us another best and unforgettable deal.
We recommend this store for everyone.If you need a nice product with best price try BAD BOY Mississauga location you will never being disappointed.
Thanks 🙏🏻 you so much Tina for such an amazing customer Service and the gift 🎁.The store workers are lucky to have such an awesome manager beside them.And thanks to Sekar the sale person who helped us with all his nice service. We appreciate it.
DO NOT PURCHASE ANYTHING HERE. Came in yesterday to purchase a washer a dryer. Was not sure about the size and was told that wouldn't be a problem. It's to big and today I'm being told there is nothing that can be done. Completely liers! They basically told me to bad it's a final sale. I drove to the location and again got I received "you initialed final sale". Yes I did however I asked prior if the washer and dryer do not fit can I come back? I was lied to. Took complete advantage of me!!!!!
Horrible customer service. Delivery today of a dining table and chairs. No hardware for the chairs. And one of the leather chairs has 2 puncture marks. After half hour on the phone with service, the hardware has to be ordered from the manufacturer. The girl could not tell me how long. A day, a week, a montha year. Who knows. So I have 6 chairs in my kitchen I can't use. A punctured leather chair and I have no idea when they will be fixed. I was supposed to go to their VIP event tomorrow and buy a bedroom set. Hell no. I will never spend money here again. You are better to pay more and buy from a specialty store where the people care about their customers and not just making a sale.
*Update: I spoke with a manager who has advised the hardware kit and a new chair will be delivered tomorrow. I am very pleased with the quick response. Thank you.
I bought quite a number of furniture items from Lastman's Bad Boy. Thank you to both Elmo, the Branch GM and Mario the salesman for their help in selecting the right furniture and having it delivered and assembled on schedule and ahead on schedule on some of the items. Thank you for an outstanding service.
Jay Lal
The worse place ever. Liars thiefs. Worse experience of any purchase. The only reason I did not go to small claims was that I loved Lastman. He was a great mayor.
Worse service ever seen.We brought furniture at this store, the lady who was doing the financing was very unpleasant I would say she was rude to us. We were there with our two kids and it seemed like we came not to the store but to her house . We came at the end of the day, the sales person Andrew, as I remember and his manager Christine were trying to work with us and they did great giving us a good deal but when it came to do the payment worse part. Never will go there again
Future buyers beware!! spend your money elsewhere, it's not worth the hassle or headache. Once Bad boy (Dundas store) receives their payment in full, they no longer care about you and keep passing you along to the different departments (ie. warranty, warehouse, technician). I purchased a fridge and it broke done after only 1.5 years, you would think with having their SOLID GOLD WARRANTY that they would have the fridge repaired in a reasonable time WRONG!!. It's been almost 2 weeks and still not repaired. Their famous response is we'll call back in 48 hrs. This is ridicules, I will never spend a dime at Bad boy again, such horrible customer service and Incompetent staff.
I made a few purchases recently at Bad Boy Stores in Mississauga. I was very pleased with their services. They had the things I wanted and their prices were very competitive. The salesperson named Mario was very courteous and helpful.