Name: Jim Pattison Volkswagen Surrey
Address: North Surrey Auto Mall, 15383 Guildford Drive, Surrey, BC V3R 0H9, Canada, CA
Telephone: +1 866-343-4933

Jim Pattison Volkswagen Surrey is a car dealer, located at North Surrey Auto Mall, 15383 Guildford Drive, Surrey, BC V3R 0H9, Canada. They can be contacted via phone at +1 866-343-4933, visit their website www.jpvolkswagensurrey.com for more detailed information.

Location :

North Surrey Auto Mall, 15383 Guildford Drive, Surrey, BC V3R 0H9

Contacts :

Added by Jopie, at 07 December 2016

Monday 8:30 AM – 9:00 PM
Tuesday 8:30 AM – 9:00 PM
Wednesday 8:30 AM – 9:00 PM
Thursday 8:30 AM – 9:00 PM
Friday 8:30 AM – 9:00 PM
Saturday 8:30 AM – 6:00 PM
Sunday 11:00 AM – 5:00 PM

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Chris

28 November 2017

They sold us a brand new 2017 Jetta that leaks water from the sun roof do not spend your money here!! Staff was unprofessional and unhelpful through the intire buying process, after taking our new car home for less then a day we wake up in the morning to find the back seat was soak and the trunk had and inch of water in it. We called the dealer to seek help to which they responded “our service department is closed” when we took the car to show the water and damage they accused us of leaving the window or sunroof of our brand new 33000 dollar car open. The dealer refuses to offer a solution that satisfies the promises made at purchase, which are a new Merchandisable quality car. STAY CLEAR!!!
Alx Hllm

27 November 2017

My experience at Volkswagen Guilford actually deserves 0 stars. It was a waste of time for myself even to bother going here to look. The way myself, mother and aunt were treated was honestly such a joke. The salesman Artur Pashinyan was so rude and close minded- he is in the wrong profession. Artur lacks customer service skills, product knowledge and he had absolutely NO personality it was like talking to a wall, it was actually uncomfortable. Also I may add he was most defiantly trying to take advantage of the fact that is was three women coming into the dealership to look at cars- he honestly thought we were all stupid and figured this would be an easy sale. WRONG!!! First of all while on the test drive he was very pushy and pressuring me to make an offer for the vehicle while I was driving!!!! He asked about three times until I told him that’s something we’d talk about back at the dealership. To pressure me into making an offer while on a test drive is beyond ridiculous. While back at his office I finally make an offer and he flat out tells me NO not happening and wouldn’t even reason with me. If I had known he wasn’t willing to neogitiate I wouldn’t have even bothered. Thank you so much for wasting my time. I will be sticking to luxury dealerships as they excel in customer service skills and actually know what they’re doing.
Shane R. Tang

22 November 2017

I had planned to get a car at the end of Oct, but those cars were all gone quickly. However, they got me a so-called better deal.
On the day I picked up my car, the insurance advisor strongly recommended 5-star insurance plan and told me that it would cover everything, such as dent repairs and wheel changes etc, I signed the paperwork without any hesitation, because I trust Volkswagen, it’s a great band to me.
What happened next became interesting, after 3 days, I got some tiny scratches on my bumper, and I was so relieved because of the choice made about the insurance. I called the staff at Volkswagen Canada, then they told me that this would be covered by the 5 star insurance plan and asked me to contact the dealership and let them fix everything for me.
However, the service at this dealership shocked me. At the very beginning, I e-mailed the pics of scratches to my insurance advisor and explained what happened. After about a week, he asked to me to contact the customer service department. Then I did. The customer service asked to take the car to them because they needed to take pictures, then I did. A lady took 2 or 3 pics and told me that she would send these pics to the bodyshop and make an appointment with me. After another week, I hadn’t heard anything from them, so I called them again yesterday. After several transferred called, I finally spoke to the lady. She said she already sent the pictures to the bodyshop, but they couldn’t make the estimate, so I had to go the bodyshop and let them take pictures. I went to the bodyshop this morning, someone took several pics and told me they would email Volkswagen when an appointment is available. I asked them whether they’ve got pics of my car from Volkswagen, they said “No”. Hahaha. This is the way how they treat their customers. After purchasing the car and insurance, I’m invisible. In my opinion, Volkswagen isn’t a great band anymore because of these people representing it.
Robert Barnes

22 October 2017

Went in to trade in tdi because of emissions scandal. Dennis found me a better deal on the same vehicle I was looking at and I changed to a buyout. Great staff, fun atmosphere
G Burkholder

22 July 2017

I spent 3hr detailing my car before taking it in for a simple oil change. I asked the servise rep, please do not wash the car.
And they wash the car. I know its a simple thing. But if you have trouble following a simple instruction how can I trust you with my car. fail.
Alan Johnson

20 July 2017

Picked up my new car from Jim Pattison VW today and had the pleasure of working with Deep Sachdeva for all the closing docs and paperwork. Deep was professional, courteous and very engaging. Buying a new vehicle is not a simple process but today's experience was positive and streamlined. Thanks Deep!
Adrianne Jansen Haynes

01 July 2017

I'm very happy with the service that has been shown to me over the years. The stuff of friendly and helpful. Many times I haven't been able to hang around so it was no problem being given a drive home and picked up four hours later. Yes I really like the surface that is given here. And may I add the prices are comparable.
Kelvin Gonzales

30 June 2017

I was interested in a new model, the Volkswagen Atlas so I reached out to them via email to inquire when will they have one to showcase. They were very accomodating and answered my questions. Giving me timely status updates and addressed any of my concerns. In the end, they got me the model I want. My purchase experience was comfortable and very smooth. Driving away with my new car, I was assured I will get the same warm welcome everytime I would visit.
Andrew Yoon

15 April 2017

Just stopped by the dealership today and was able to pick up my car pretty quickly. Go look for Jason Powell. Jason was very courteous, patient and he didn't put any pressure on me with any vehicles. He let me ensure I was happy with the car I test drove and was able to answer all my questions before I made my choice. Would love to come back here for my next car.
Alex Toombs

15 March 2017

Came in to look at a 2013 Volkswagen Jetta the salesman Haseen it was very nice but not knowledgable in his product. Lowballed me on my vehicle giving me $3600 below trade value on black book. Asking me $3000 extra on a car with a $8000 deck. I was here to make a deal today and nobody wanted to work with me so I give this dealership one star for not being reasonable with the car that I own. The managers name was Aldrich Ang. Very unreasonable and not willing to work with me not very impressed with their service
Raj Kang

06 March 2017

Fantastic car buying experience withe team at Jim Pattison VW Surrey. Would recommend Dominic, Deep and team to anyone looking for a new or used vehicle if you want a comfortable and at ease experience.
Peter A

04 March 2017

Went for an alignment and had to turn around and go back (having to now pay 2 additional Port Mann tolls) as they did it incorrectly to the point where holding the steering wheel level would drive me into oncoming traffic. They were also supposed to do a brake fluid flush but told me the rear caliper bleeders were seized so they were not able to. Went to an independent shop and they had no problems loosening the bleeders and flushing the system.
Andrew

07 February 2017

Had a great experience buying a vehicle here. Dominic was super helpful, not aggressive, and took the time to answer all of our questions and look at many different financing options. Would highly recommend buying your new VW here.
Dammy Og

14 December 2016

Amazing service. Leased a car from them, took it back after my lease was up, and leased another one. Mary who discussed my options was very professional, and took her time to explain what i was getting. The sales manager came out to introduce himself, and was great. Deep who helped me with the lease was AMAZING. highly recommend them. their service department was also great.