Marco is the guy to see if you buy here. Amazing service and works with you to get you what you want. Always willing to go out of his way to make sure you leave a happy customer.
Also had good dealings with Andrew in the parts department.
Overall a good group that takes care of your needs and wants.
Very friendly and helpful staff. Fiorie always goes out of her way to make sure I can get my vehicle in whenever it is convenient for me, she's the best!
I dropped off my car and they drove me home until the car was ready. Very convenient!
BOBBY knows his stuff and excellent customer service! Was able to answer all of my questions and point me in a great direction! If there were more than 5 stars I would add them on! Great rep for this company! :)
Fairly low key vibe at this dealership which is nice but, as other reviewers have mentioned, they oddly do seem to lose interest in completing the sale sometimes.
Looking for a fairly unusual vehicle so didn't expect a deal, was will to pay and lease at 'sticker prices' found on GM site. Sales person was friendly but the leasing side was just no where. Kept getting a higher number than one on the manufacturer's site with no explanation and promises of, "we'll figure it out and call you back." Then nothing.
So, you *might* have a fine experience here. Or, you might just end up getting ignored when the deal seems close. Who knows! In the end I'll need to take my business elsewhere - your mileage may vary!
This dealership is good. Got a good car at a competitive price. And questions and concerns were addressed immediately. Marco, the sales manager is an ethical professional. As customers , you should ask for details and clarifications of offers in advance so that you don't have dashed expectations. The VSA BC has a good checklist describing typical dealer costs and fees that are mandatory and those that are negotiable. Read that before you go shopping for cars.
If you're ever going to buy cars from Eagle Ridge, I recommend Marco Ferrone, one of the Sales Managers.
Good customer service, cares about his reputation and customers' satisfaction. He will pick up his phone or call you and will try to make things better if you're unhappy with your car. One of the few car dealers in Vancouver that I would say you can trust.
I had the pleasure of meeting Chris Ting over in Internet sales and what started off as me looking for a Colorado landed me a friend and the silverado I really wanted at an amazing price. Between him and Art the finance manager really I can't say enough they didn't get me the truck I wanted or needed, but instead both as one. They got me more for my trade and I payed in the range I truly wanted I would recommend Chris and art to anyone looking for a new car or truck and chevy to anyone who doesn't know what they want.
We just bought a 2016 jeep Cherokee at this dealership last week Friday. We took it for a test drive and looked at all the specs before purchasing it. We were told that the vehicle was in perfect condition and that it was looked over and inspected before placing it on the lot. This was NOT the case in our situation. As we drove the vehicle home from the lot (we live about 25 minutes away), the engine light came on. We brought it to the nearest jeep dealership and they replaced the sensor that was needed. All covered under warranty. Two days later, we are driving and the engine light goes on again as well as the vehicle powers down. We had to get it towed the jeep dealership at this time. We were told by them that the vehicle is unsafe to drive and we cannot drive it. They had to order parts. We were told that they had to replace the engine harness and that they have been damaged for a long time.
Our concern was that we were told that the car is in perfect condition and the safety specs came back good. Basically they LIED to us. They clearly did not look under the vehicle when they received it because they would have seen it right away. We wanted to see what the dealership would do for us considering that we spent a lot of money on the vehicle and had to take time off work due this situation. They said to us, well once you drive it off the lot, its not our problem and only offered us a courtesy car when the jeep was in the shop. We were not looking for physical compensation, but a possible reprimand of the vehicle inspector, an apology or something along those lines. We only got an apology after being prompt and calling back again. They never even cared about their customers after they leave the lot. I'm glad that the jeep is up and running again, however, I cannot and will not promote this company in anyway since they lied to us and will not own up to their mistakes.
I purchased a 2016 used Chevy Trax here. Jeff H helped me find this car and it met all of my needs. He was incredibly patient and has great integrity in his work. I had some small issues with the car at the start, but Jeff was quick to book me in to get those issues solved immediately. Two months later, I am still loving my car and I am glad I came here. I highly recommend!
Thanks again for amazing service, going over and above. Brought my truck in last month on a warranty issue on a Tuesday morning after a holiday weekend. They were completely booked for the rest of week, however they checked out my truck that morning, got me into a replacement vehicle within a couple hours and had my truck back to me in a couple days. We run a construction company and our truck is part of our livelihood, so having a suitable replacement vehicle right away kept our business running and saved us and our clients from massive delays, headaches and costs. Thank you again for taking care of us with great service, and a clean truck!
Had a good trade in value for my car and the guys there were awesome and patient. Came back to get scratches off my new car and it was no problem.
I visited a dozen dealerships and endured several poor experiences before deciding on a mildly used vehicle at Eagle Ridge GM. Salesman Josh Frith guided me through the purchase. He was well informed on the vehicles he was showing to me, allowing us to quickly focus in on a range of models in my price range with the desired capability and features. His enthusiasm and attentiveness were refreshing. I didn't ever feel pressured and he worked with me and the dealership's management to compromise on a few items of interest to finalize the sale. Thanks, Josh!
A thousand times better than any Ford dealer I ever dealt with. Don't waste your money on garbage, no ethics Ford product/company (aka fix or repair daily) and their extended warranty when you can buy a Chevy from these guys. Much better service and product overall.
The salesman that we dealt with, Jim, was outstanding. Not once did I feel pressured or uncomfortable about getting the information that I needed to get. He was professional and friendly and did everything he could to make the purchase of our new Trax very easy. Ruel as well was very professional and answered all of our questions without hesitation. Even though the process can be lengthy, Him made it very painless and actually enjoyable. I would definitely recommend him to my friends when they consider buying a new car. Thank you for the great service!
First, when I was looking to buy a truck, I was as met with a salesman who had zero knowledge of vehicles couldn't answer a single question I asked. When I moved on to the sales manager, they took a deposit on a truck that was at another dealer, and wouldn't tell me which one. Turns out it was one I had already called about the previous day on Vancouver island, and had already sold. I went back and demanded a refund.. which they gave me. I ended up buying at Preston GM. Unfortunately, I moved back to Port Moody from Langley, and tried the service department at eagle ridge due to the proximity I booked an appointment about a week in advance, at which time they told me there were two outstanding recalls. When I took it to be serviced, all they did was complete an oil change. They told me they didn't have parts to complete the recall, and I would have to bring it back. On top of that, they had my truck for 2 hours, and they never washed or vacuumed when I asked about it, I was told they only had one person to wash and they were doing what they could that maybe it would get one next time it was in. Also, asked about an issue with my navigation system that they never followed up with
Worth the drive to Preston GM if you need to take your vehicle in, or buy.