ecobee

Location :

25 Dockside Dr Suite 700, Toronto, ON M5A 0B5
Added by Jopie, at 06 October 2021

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• Anonymous

  24 June 2022

  Have been trying to reach customer service since last Thursday. It’s now Friday of the following week. Last week I was asked to leave request for automatic call back, I did that but no call back in 8 days. Sent an email 5 days ago with no response. I am on hold now and have been here for 45 minutes. Very good product with very good PAST customer service, but has now gone to nonexistence. Beware of buying now since you can reach Ecobee. Would give NO star if possible. Update, just after 45 minute on hold, Ecobee just hung up the line!

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• Anonymous

  23 June 2022

  Thermostat doesn’t read real temperature, differential only 0.5 degree Celsius, very short circle of AC. Absolutely not possible to get somebody for tech support in any time of day. I am thinking to return this ecobee and get my money back and stay away as much as I can from ecobee.

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• Anonymous

  19 May 2022

  Please don’t use Ecobee service if I am able to give zero* I will. I use ecobee thermostat last six months and after six months my Ecobee thermostat stop working technician came in my home I pay from my pocket for technician and technician said thermostat need to change when I call Ecobee for the change the thermostat they said my thermostat warranty already expired but when before six months who came for the installation that technician told me have 3 year warranty. but when I call Ecobee they said you are thermostat warranty no more already expire so please guys be careful don’t use ecobee thermostat and very poor customer service.

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• Anonymous

  18 May 2022

  Worked until it didn't. Contacted support 3 weeks ago and got a case number but no follow up at all

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• Anonymous

  13 October 2021

  Good product easy to install and setup. Only gave 4 stars a occasionally gets locked up and needs physical restart

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