Name: Dufresne Furniture & Appliances
Address: 1750 Ellice Ave, Winnipeg, MB R3H 0B3, Canada, CA
Telephone: +1 204-989-9900

Dufresne Furniture & Appliances is a furniture store, located at 1750 Ellice Ave, Winnipeg, MB R3H 0B3, Canada. They can be contacted via phone at +1 204-989-9900, visit their website www.dufresne.ca for more detailed information.

Location :

1750 Ellice Ave, Winnipeg, MB R3H 0B3

Contacts :

Added by Jopie, at 22 May 2016

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday 11:00 AM – 6:00 PM

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Leslye Fisher

03 November 2017

Matthew Robinson was our sale rep, he replied to my email and helped us with our Gas stove purchase. He was very informative, showed us all of the options and was professional with all levels of the sales cycle. It was a pleasure to shop and work with Dufresne and your entire group, from the sales, financing to the delivery. We love our stove and will recommend Dufresne to our friends and family. It was our fist visit to your store.

Thanks again!
Katy Unruh

29 October 2017

Excellent service. The gentleman who served us knew his stock and was professional and easy to work with. We left with a beautiful set of ovens and will be back.
Everett Greenwood

04 October 2017

We will never buy anything from Dufresne again after our horrible customer service experience.

We had purchased a brand new LG washer and dryer from The Dufresne website. After a month of use the washing machine started making a banging noise.. it was eventually determined (after 3 weeks) to be a problem with a gasket and another piece (I'm not a service tech, so I don't know the specifics. All I know is it's broken). We were told that the parts are on back order and won't be in for another 2 weeks.. we have now been over a month without a washing machine. We have 2 small children so we really rely on having a working washing machine.

I contacted the Dufresne "customer service" line and asked them to replace the washing machine because it was brand new (not to mention we had been without our washing machine for 3 weeks already). They told me they do not replace appliances if they can be repaired. I understand their policy, but we have now had a broken washing machine longer than a working one. I had asked to speak to a supervisor as I felt this was a unique situation (or maybe not), but the person on the phone refused to transfer me because it wouldn't help. It seems as though Dufresne simply washed their hands of my issue and I really feel that they couldn't care less about the situation.

Over the last few years, we have purchased appliances for 2 houses as well as a mattress and other furniture. We have been happy with past service, but unfortunately this experience has been so poorly handled that we will never deal with Dufresne again.
Isobel Waters

05 September 2017

We have had to buy a number of appliances in the past few months and I was very pleased with the service that we received from the salesman, Matthew Robinson. (We dealt with another salesman, also named Matt, who I would not recommend.) MR showed us a number of options in different price ranges, and wasn't particularly eager to push the higher ticket items. I found the prices were as good or better than places such as Home Depot or Best Buy, but with better selection and more useful information provided. He also price-matched some speciality items (compact appliances for an apartment) that they didn't stock. Unfortunately, there was a problem with delivery (they switched the addresses for two different deliveries on items purchased at around the same time), but when I caught the error, the office staff worked hard to correct the problem and get the out-of-town delivery done on a very tight time line. In contrast to our recent experience of buying a dishwasher a few years ago from Best Buy, I would definitely recommend buying appliances from Dufresne.
Susan Doan

18 July 2017

I went to Dufresne to look for a range and Mathew was my sales rep. He provided the information I needed to make a well informed decision on the options available. He is very knowledgeable about the products and the practicalities of using the appliances. He helped me tremendously in making a confident decision. To top it off, he called competitors for price match and because of this, I got this appliance for a fantastic price! Thank you again Mathew!
Brenda Nauta

07 July 2017

From the moment we walked in and were greeted by Arlene, our experience in your store was awesome. Best salesperson ever! She really knows her stuff and showed us many options. We are furnishing a new home addition and were looking for a number of different pieces. She guided us around the store, matching our style ideas with what was available in store as well as some custom pieces that we could order. We just finished our purchase today and completing the paperwork and payment were quick and easy (with some great fun conversation thrown in :). Delivery will be when we are ready, and although our transaction won't be complete until then, I am confident that we will again receive amazing furniture as we have on our past furniture and appliance purchases from Dufresne. Thanks again! We will be back :)
Irma And Bruce Charney

09 June 2017

Sales person was knowledgeable. Wanted a chair found on the floor (already set up) but determined they couldn't sell it to me because of inventory irregularities. Suggested I go to warehouse to pick one up on other side of town. I declined. They then offered to deliver to me for free. I accepted. Got text related to order. Text referred to my order details which were not included. Second text was received which referred to a video. The link did not work. Requested a call to discuss which occurred. Friendly service agent. Unfortunately they informed me that the delivery was literally to the door. No bringing inside or set up, Hoping the correct product arrives.
Arlene Robinson

21 May 2017

We needed to buy a new range as we were unhappy with the one we presently have. We had some specific requests - stainless, no touch screen, true convection, etc. We cook for friends and family a lot as a social experience so having a really good range is very important to us - and If truth were told, we're probably tough customers to sell to. Matthew was our salesperson, a very friendly and extremely knowledgable person, for being new at the job, as he honestly mentioned. He took his time in showing us all the ranges in our price range and explaining all the different aspects of each range. In the end we purchased a range that was a little over our price range but we are so very happy with our purchase. Matthew was quickly able to understand what we needed and to find a range that was perfect for us. We would highly recommend Dufresne Furniture and especially recommend Matthew.
Andreas

11 April 2017

we find they just have better stuff then the brick and Leons. there staff is always very nice.
Jarrett Brunsvold

04 March 2017

The staff was good but the price is a bit high.
Ayman Ayash

10 September 2016

One of the best furniture store in the city Ask for Val. He's a great man who helps alot I would come back every time I want to buy more furniture
Mrs Princess

23 August 2016

Crappy experience i only shop at leons and when my mother in law wanted to buy a bed for my son we went dufrense and bought a bed,it took 6 weeks for a single bed to get delivered meanwhile they billed my mother in laws credit card, when you phone the store it's a complete run around, finally when it arrived in 6 weeks ( i was promised in store 2) the delivery guy puts it up against the wall and goes to leave, i had to tell him to go set it up for me, total idiot, leons would never treat you like that, i just moved to a bigger house so i'm going to leons, dufrense will never get a dime from me again
Scott Coley

29 May 2016

This review is in regards to the "Dream Experience" with the salesman Dennis the bedding specialist. We were greeted immediately and led to a bed technology mattress to identify pressure points where both myself and my wife were likely to need more support. The salesman was exceptionally friendly, professional, and extremely well informed. He allowed us to try out a plethora of mattresses that he suggested would suit our needs based on our preferences and our "measurement" from before. He showed us mattresses in all flavours and price ranges and did not push any particular brand. I admit to having the expectation of dealing with a salesman when we first walked into the store but my wife and I were pleasantly surprised at the service we received.

If you're in the market for a new mattress or pillow I highly recommend tracking this man down and going through the whole dream experience!