Ordered for my Mothers birthday. Specifically searched and selected a bouquet with orange roses as they are her favorite.
Bouquet was delivered on time however, all roses were pink and red, and the Card we selected was replaced by a different type. Roses pictured on the website were far more numerous than what was delivered.
It was an acceptable bouquet for about 30 dollars less than we paid.
Ever since I've started using your site for all my flower and gift basket purchases I've had nothing but a positive experience. Your website is easy to use and the selection is huge. Every person I've sent flowers and baskets to have been very happy and some have sent pictures to me to show how lovely their arrangements are. I also once accidentally put through the same order twice and I phoned customer service who answered promptly and reversed one order with absolutely no problem. Thanks for your excellent service!
I have used Canada Flowers for many years. I have had mostly positive experiences with both the quality of their product and their service.
The last 3 times I have ordered flowers including this one, there have been issues with both.
First, while I understand that at times the arrangement will look different from what I order due to supply and availability, lately this has become the rule and not the exception. Lillies seem to be the most common flower used in place of flowers not available.
The arrangement for this order had no substitutions however and did look quite lovely once it was delivered.
The issue with this order was delivery. It arrived 4 days later than promised.
The recipient called twice to arrange delivery and received no call back.
I finally called and spoke to someone who took no responsibility and blamed your affiliate for the delay. Your representative also implied that my recipient was to blame for not calling back.
I explained to your representative that my recipient had in fact called twice and received no reply. My recipient should only have had to call once. They ended up finally speaking with someone on their third attempt.
Lastly, it is both unprofessional and irresponsible to attempt to blame an affiliate that I as your customer have no knowledge of. It is a pure and simple lack of responsibility to your customers. I place all of my orders with Canada Flowers, I have no idea which of your affiliates will be completing the order when I do so. Nor should I need to bother myself with such information as your customer.
Rather than an apology for the delay, I was fed feeble excuses. Not professional at all.
Ordered flowers from Ontario to be delivered in Alberta. I put the order through on a Friday evening at 7 pm. My family received the flowers Saturday morning. They sent me a picture of the flowers they received the arrangement was absolutely beautiful. Very user friendly website 😊 I am very happy with my transaction. Will definitely use again !!!
I've been thrilled with the quality of the flowers that I purchase weekly for my lovely wife. She adores them as they're slightly different each time. Canada Flowers offers me enough of a selection that I can surprise and delight my wife. As the saying goes "A happy wife, means a happy life" and this requires flowers.