Alpenland Ski & Cycle

Location :

1202 3 Ave S, Lethbridge, AB T1J 0J9
Added by Jopie, at 04 December 2020

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• Deborah Gordon

  13 March 2021

  Today the team at Alpenland really outdid themselves. They went way above a the call of duty to ensure our son had a replacement set of skis to finish out his ski season. He broke his skis last weekend in a pretty good wipe out and was really bummed to miss his last few weeks. Today I went to pick up some rentals and instead they had a new set of skis and got them all set up so he can ski with his team tomorrow.
  
  Customer service is way beyond, gear is fantastic and it’s clear that everyone cares. A special thank you to Steve and the great guy who had taken care of us in rentals.
  
  Thanks for everything!
  
  Sincerely,
  
  150lbs light 🤣

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• Hana Furlotte

  03 March 2021

  Great experience, Adam took me through the bike, explained everything you needed to know to get started and made it all super easy. Took a walk to decide if I wanted to buy the bike new or get a used one, and the benefits and security of a new bike were worth it. Very pleased with the purchase!

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• Stefana Pancic

  20 January 2021

  I live in Calgary and ordered a pair of skis from Alpenland that were sold out in most stores across Canada (I was lucky they had a pair!). The staff (especially Steven who I believe is the manager) were extremely accommodating and even found a way to express mail the skis to my front door in less than 48 hours so I could have them ready to go for the weekend. Outstanding service!

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• Shawn Risling

  05 January 2021

  When you need advice I wouldn't go anywhere else. Super knowledgeable and friendly. I enjoy shopping there a lot

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• Tanner Sudo

  11 December 2020

  Went in looking for winter gear, staff was impatient and rude, seemed like they just wanted to tell me they didn't have what I was looking for and get me out of there. Could have been the staff member. I asked this guy if they had wool toques he said yes for sure I'd just have to find one "they are all hanging on the walls" 10 minutes of looking and I didn't find any with a wool percentage. Asked the guy if he could point me out to the wool ones he knew of, you know since he had just said they had wool toques. He couldn't name one wool toque in the entire store, or even one brand that made good toques, I gave him a confused look and he just says "you'll have to look yourself". I said thanks, and walked out. Horrible service, won't be back. This guy honestly seemed like he wanted me to leave. Maybe he just had a bad day who knows, still no excuse for his rude behavior. Wish I had gotten a name. As I'm sure the rest for the staff is amazing and helpful.

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