I cant find a way to thank the team ,Dennis Carlini thank you so much,the way he handled my concerns ,he went extra 1000 miles to take care of my car ,excellent guy ,I really recommend to everybody dealing with this place,I had issues with my vehicle from past accident where the other body shop did not do the job properly,Dennis took pride of what he does ,acted like this is his own car,by the way he did not get pay for it but surely he gain a great respect from me.
I am extremely happy with Carstar. I was skeptical taking my 2016 Camaro in a shop I never used before, but the girls in customer service were very positive and the appraiser was very thorough. She looks great.
After my experience with Carstar I would recommend you to go some other body shop. NEVER EVER TAKE YOUR CAR TO THIS PLACE. Worst customer service ever, always give false dates to pick up car and never keep their word. They are just sucking up money from insurance and working at their own pace. For a minor damage to my car they initially estimated 14 days for the repair, when I called them they said it will be done 15th day, again when I call them they say they r short staffed due to workers being sick. That's no excuse for a big collision repair center, it's none of my concern if you are short staffed. Every time I have to call and inquire about the status, they never call me even though its their responsibility to let me know of any delays.
Provided OUTSTANDING repairs and paint work to our pearl white Chrysler 300 right down to detailing it afterwards so that when we picked up the car it was practically like showroom condition! Very impressive work Carstar, never stop providing this type of quality service! Highly recommend Carstar to anyone!
After the experience I had with Carstar Collision I would seriously advise anyone requiring bodywork on their vehicle to go elsewhere. I had an estimate from Carstar Collision to repair my vehicle damaged in a parking lot. My insurance company insisted that I take my vehicle to Carstar. The insurance company subsequently refused to repair the vehicle and instead gave me a lump sum to have it repaired myself. Since Carstar had already quoted on the repairs and located the parts in a yard in the US I decided to have them go ahead and complete the work. The assessor showed me the vehicle the parts were coming from on his computer. Everything was set. The parts were ordered and I was told I would be called back to schedule a date to bring the vehicle in once the parts arrived. They strung me along for four weeks until I finally called to find out why I had not been called to schedule the work. Their answer was that the vehicle the parts were coming from, was damaged, and, you guessed it, the exact parts I needed were damaged! Furthermore they did not offer to find an alternate source for the parts nor anything else for that matter to repair the vehicle. Even if, by any stretch of the imagination this story had any semblance to truth, why did they not call me beforehand to tell me? If they were not interested in doing the work any longer could they not have done the decent proper responsible thing and called me and advised me rather than have kept me guessing as to what was going on? This episode left a bad taste in my mouth and I would, again reiterate that if you require bodywork on your vehicle think very carefully before choosing this business.
Totally incredible job on my wrecked car! Completely like new, and amazing service! Highly recommended!!!!!
amazing customer service and my car looks so much better than before the accident. I'll be recommending this shop to anyone who needs it.