I had the pleasure of dealing with Jake Tudor as both a previous co-worker and as an owners corporation manager for a property which I manage and on all instances I've been left impressed by his responsiveness, professionalism and desire for good outcomes on both sides.
As a Property Manager that's a very rare occurrence so for anyone looking for fantastic customer service- I highly recommend Jake!
Jake was a valued member of out strata team in WA before he returned home to Victoria. He was always a gentleman, with a great sense of humour and a professional in all aspects of his role as a strata manager.
We wish Jake continued success in his career and highly recommend his services.
I engaged Jake Tudor a while back, and was impressed at his professionalism and empathy. He's a genuinely good person, and a great body corporate manager. He had to deal with a very challenging set of issues in a building that was poorly built, and managed the issues and the residents expertly. I recommend him highly.
Since Vi has taken over managing our property, I've been extremely impressed with her attention to detail, knowledge and responsiveness. I've had poor experiences in the past but Vi was able to change that around and provide a much better service. Vi is always approachable, informative and detailed which is exactly what we need.
Joseph is extremely responsive to my communications, both phone and email. He always takes the time to explain in great detail, returns every call and enacts on priority requests requiring urgent attention. He has been extremely professional in all dealings I have had to date and well experienced in his line of work.
The worst company I've ever seen. First of all, in the event that I did not receive any notice of the need to pay, additional fines and interest were charged to me. Secondly, their calls are always unanswered. It's almost impossible to describe how terrible this company is. If you have other options, please don't choose this company.
Genuinely the worst customer service I have encountered in Australia. I have left 4 voicemails, not a single response. I have emailed, again no response. My home belongs to another body cooperate, administered by Quantum United Management and they are better in every single way.
This company is such a joke that I am going to sell my unit to rid myself of them. Where in the history of anything has it been reasonable to charge anyone close to $230 to send automated letters for a $900 levy. They have no issue sending you automated letters demanding more money but never respond to emails or calls when you try to speak to someone.
Aife Horsley, our current community manager is great. Fantastic client service and always is prompt with her communication. Great to have someone who doesn't let things slip through the cracks no matter the request!
Mediocre at best. We have had 3 property managers within the last 6 months. Hoping that the 4th one is more competent.
Their intercom technicians came without notice. Try to open my door without knocking first. When I opened they told me that has been an accident. They were after another flat. I ask again cos it didn't made sense. They told me abusively: "ARE YOU LISTENING? IT WAS AN ACCIDENT! All in front of my 11 years old daughter. I called Victoria corporate to explain the abuse. They pass my to an answer machine and no return my call. ABUSIVE AND UNPROFESSIONAL!! PLEASE NEVER USE VICTORIA BODY CORPORATE FOR YOUR OWN GOOD
The reminder system is stupid. This is how NOT to do reminders. They send out reminders 2 months before it's due. Then 4 weeks after it's due you get an overdue notice and a fine. Why not send a reminder a week before instead of making huge profits from the fact that everyone forgets the 2 month old invoice. Use the brains God gave you and think like a normal human being.
Hasitha has been our body corporate manager for several months now and has been a standout from all other managers we have had in the past.
He provides excellent, quality service and sound, accurate advice.
He is very knowledgeable on the regulations and extremely responsive.
A pleasure to work with.
This company has been wonderful and instrumental in guiding us through the termination of a very difficult BC company. Then through out set up process and handover to our OC manager Joe and Paula have been professional, friendly and transparent. Thanks guys very happy to finally be managed by a group that actually cares.
Since Matt Elmer became our building's manager it has been an excellent experience. Previously it was difficult to get any action or helpfulness, but Matt has been amazing - he responds to queries on the same day, is approachable and happy to take calls, provides great suggestions which lead to improvements and more efficient use of funds and is lovely and personable making it a pleasure to deal with him. He responds constructively to concerns and issues and is a great advocate for us with anyone working on our building. Can't speak highly enough of Matt!
I have found VBCS really great to deal with they have been professional, prompt and pleasant to deal with. They have fixed and solved problems professionally and quickly and made sure that the building I live in in safe and secure. I am really impressed with Mario specifically and his ability to deal with things quickly and get the job done. Thank you !
The VBCS have on their team an amazing exceptional Property Manager in Niall Kenny. Always handles all requests immediately he has the knowledge,experience,ability & is approachable. Plus he is honest.Attention for all the details is important to him. Communication is vital & he is friendly & capable. Would be lost without him looking after our building/complex needs.We have just completed a huge project & it would not have been possible with out Niall's help & understanding of all the process/preparation & legal requirements that was needed. Thank you so much. .
VBCS do have a " Star Performer" and I say that as a Real Estate Agent of 40 years experience with property managers both good and woeful. His name is Matthew Elmer.His communication skills outstanding as his always prompt response to work requests etc from the Executive Committee. He also took the trouble to personally inspect the layout and individual requirements of our 14 Town House development in South Yarra on commencing his management position and understands our requirements very well. His first hand knowledge of maintenance tradespeople, who to recommend and who to avoid, has also been very helpful. Highly Recommended.