The dealership' s reputation used to be poor and it lost many of its customers. After a long period of absence, three years ago I started again seeking the company's services and during each visit reception and car repairs were performed to my utmost satisfaction. The service advisor even brought in a subcontractor to manufacture a part no longer available for my vehicle. Well done to Craig and his team, your desire to please customers is much appreciated.
Appalling service. My parents put in their car for a service, they didn't detect the problem that the service was booked for yet sent them away with a dodgy accelerator and charged them $1800 for a service. Very unprofessional and my parents will never get their car serviced here again. The service manager Luke was extremely rude. Save yourself time and money and don't bother coming here.
2 stars is pushing it .very rood unfriendly.that is just the start of it.could go on & on but haven't got enough characters.
Lots of cars to buy but their finance people couldn't get me the finance so I went back to my bank and got the finance. But I bought a new car from another dealer and my bank even did the insurance for me. Yeah.
We called the workshop to inquire roughly how long the work would take to carry our the engine repairs on our car. The workshop person was incredibly rude and abusive and hung up on us! Shame on you your attitude is disgusting. Will never buy a car or bring a vehicle in there!
customer service there needs massive improvement, along with there sales skills
I attended the show room to arrange a inspection and test drive of a Ford Mustang. It was unavailable at that time and made an appointment for another day. Rang the day before to confirm. Arrived at the appointed time and was told the car was unavailable and could I come back another time. I declined.
Would not trust this dealership.
Great friendly staff, good pricing and good quality work.
Requested information about parts for an older model ford, reply was they are 'obsolete' and only after market parts can be found. No direstion as to where I might access these parts (mind you i know for a fact new original parts can be sourced by ford dealers) or any useful information like part numbers ect.
Dodgy service Went to see why my reverse camera wasnt working .Three hours latter waiting after booking in at 10 these guys tell me its in the connection plug and needed to take the tow bar off . They charged me over $150. to tell me this .I got it simply switched over to a new plug for 35 $.what a rip off these guys are .keep.clear
Ford are selling defective cars to unsuspecting people. The cars are not covered under the new car warranty for proper repair, only a temporary repair. They have a faulty transmission in them. Go onto Ford Australia and read the reviews about the class action against them before you consider buying a ford motor car!