The Good Guys Moore Park

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Tenancy Gf01, 2a Todman Ave, Moore Park NSW 2021
Added by Jopie, at 27 September 2022

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• Jordan Smith

  07 January 2023

  Quite possibly the worst product and delivery experience I have ever had Should have just gone back to JB Hifi.
  
  Product 1 - missing items in the box that was a fun surprise.
  Product 2 - Delivered at the wrong time, incorrectly, by incredibly incompetent 'delivery specialists' who kept telling me it's too hard It really wasn't that hard.
  
  They said I would receive a small refund for the missing items and half delivery. Now they want me to send them my bank details and a copy of my bank statement to get this refund. I love giving copies of bank statements to business who have all my details and previous card transactions.
  
  Well done team that was a cracking experience.

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• Paloma Daza

  04 January 2023

  Will never purchase any item from this store.
  Delivery guy damage the stove.
  You have to send an email that they will answer maybe 3 days later with photos of the stove of course. That's ok.
  But that's not enough to get an answer, so you have to go personally to the shop to make the claim and get another delivery guy to pick up the item the next day, he never came the next day, so wait 1 more day.
  When the delivery guy supposed to finally come, address was wrong on the message. Deilvery guy supposed to arrived too early and nobody was home.
  Again call the shop to arrange a second time to pick up.
  Till today I still have the stove and "The Good Guys" it's chilling with my money.
  I don't have a stove either my money.
  Poor customer service.
  Will never recommend.

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• Adam Honeybrook

  07 November 2022

  Ask for Jake. Very professional and follows up on orders for you. He helped sort out a freestanding oven for me. Excellent customer service. Highly recommend

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• Layal El-Droubi

  27 October 2022

  Had a bad experience here. I would highly recommend visiting Tempe instead. I was promised a good deal due to buying all home essentials and when I put the same items in my cart online, it was cheaper. Sent an email and never got a response so we went to Tempe instead, where we got a better deal and better customer service. Don't waste your time.

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• Trudie Lee-Jones

  04 October 2022

  Bought a TV online, arrived late, and faulty. Was directed to this store to help return our item.
  
  The staff are not interested in helping, were rude and had a severe attitude problem.
  
  Customer services try and fob you off to in-store, and in-store fob you off to online. The whole process is a joke. Our faulty TV still has not been resolved and we are now trying to be fobbed off to Samsung! Good Guys are happy to take your money, but beyond that they do not want to know.
  
  Sort out your company and hire people who are actually interested in providing customer services.
  
  I will not be shopping here again.

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