Several mistakes along the way including no hotel voucher and a failure to book return seating on our nominated flight back home. There were three seats left on the flight which were ours by default; all separate and some distance apart. This was not going to work with a special needs son involved and must thank Hawaiian Airlines for at least organising my wife and son to sit together
We received an apology and an offer to take $200 off our next booking provided we book within the next 13 months. No worries guys - your $200 is safe.
Fantastic customer service. Have been dealing with Yvette and she is just great. Always had the best trips booked with great advice. Would highly recommend!
I have used Sylvania Travel for the last 5 years. It feels like forever not just 5 years. Lisa and Sally and all the girls are brilliant! Very knowledgeable and efficient. Lisa has put some amazing trips together for us. We wouldn't use any other company
The Team at Sylvania is fantastic! I've dealt with them for years for business and personal travel. They're very knowledgeable and helpful and always respond quickly to enquiries. They've suggested some great places to visit and planned excellent itineraries for me and my family.
I am not sure how these guys Have such a good reputation. Contacting them post purchase was hard and it seemed like we were bothering them. Then our itinerary was wrong so we missed our flight. A flight that was not direct that should have been so we had 5 extra hours of travel with 2 small kids. My experience is contrary to their reputation but this was truly a badly planned and executed trip on their behalf.
Helpful staff, many choices for o/s and local travel.