About
Location :
Added by Jopie, at 02 July 2013
Opening Hours
- Monday 7:30 AM – 5:00 PM
- Tuesday 7:30 AM – 5:00 PM
- Wednesday 7:30 AM – 5:00 PM
- Thursday 7:30 AM – 5:00 PM
- Friday 7:30 AM – 5:00 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday 9:00 AM – 4:00 PM
Gallery
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7 Reviews
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27 November 2017
Went in on a weekend to get something on special. There was no stock, but staff were helpful enough to check when stock was due in again and would call me when available. Initial impressions were good.
Got a phone call the following day to say stock had just come in. Went out of my way to get to the store that afternoon. First staff member helped me within a few minutes but could not find the stock and told me to speak to the staff member who called me that morning. Waited half an hour. No other staff offered to assist. Got fed up waiting and went elsewhere (including the round trip, I wasted about 2 hours of my time).
It astounds me that a store relies on just one staff member to locate a particular product.response / report this review -
16 October 2017
Very surprised at the wide range of products sold and the staff were very knowledgable and helpful
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20 September 2017
Always had a positive experience here. Helpful and informative staff.
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07 July 2017
Abismal service. No staff to service. When i dud find someone i was seng to trade desk. He then sent me back to the front. Winning.
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22 October 2015
Top service. Very helpful. Had all i needed as a one stop shop. Manager fantastic
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08 April 2015
fking top shop , top product, top service.
recomend to any one . any one how knows there arse from there elbow that is.
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09 July 2013
Complaint
This morning (5 July 2013) I purchased some guttering and a Dremel rotary tool ($99). The packaging for tool was damaged but it was the last one on the shelf.
When I arrived home and opened the tool, the plastic packaging had previously been opened. The tool was dirty and the chuck lock never worked.
I returned to the store approximately 2 hours later (13:15) to exchange the tool or get my money back.
The store manager Grant (second name not provided)stated that the tool would have to be returned to the manufacturers for repair. I stated that I had only bought the tool 2 hours ago and if a replacement couldn't be found I wanted a refund.
The manager stated this was not company policy and the tool would need to be repaired. I asked if I could therefore purchase other items for the same price and was told I couldn't.
I can buy the same tool across the road from the Stratco store at Bunnings.
I now can't use the tool I have just purchased and complete the job I intended to complete. I feel the tool which looks like it's been previously used as a demo may be repaired and eventually returned.
I am very disappointed with the customer service of the Stratco store and the store manager.
Stuart Allison
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