Name: Reid Cycles
Address: 280/290 Victoria St, North Melbourne VIC 3051, Australia, AU
Telephone: +61 3 9348 9892

Reid Cycles is a bicycle store, located at 280/290 Victoria St, North Melbourne VIC 3051, Australia. They can be contacted via phone at +61 3 9348 9892, visit their website www.reidcycles.com.au for more detailed information.

Location :

280/290 Victoria St, North Melbourne VIC 3051

Contacts :

Added by Jopie, at 15 December 2016

Monday 10:00 AM – 5:30 PM
Tuesday 10:00 AM – 5:30 PM
Wednesday 10:00 AM – 5:30 PM
Thursday 10:00 AM – 5:30 PM
Friday 10:00 AM – 5:30 PM
Saturday 10:00 AM – 5:00 PM
Sunday 11:00 AM – 4:00 PM

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Tomi Jerkovic

15 December 2017

Put it together for me, happy people and great service.
ZOOM ZOOM in there quick. All my bike business will be by them going forward. Well done Steve and Jenny, thanks Tomi
D Mc

10 November 2017

BEWARE REID cycles have cheap bikes but very poor quality, pedal fell after 2 rides and all spokes came loose after 4 rides. Took back to store really poor service they wanted me to buy new pedals, spoke with head office they will replace with plastic pedals only not original metal ones and advised that bikes fall apart all the time 'even after 4 rides'. Really average after sales service like many other reviewers.
Carlos Torres

22 October 2017

Me and Mrs. went into this shop after two bycicles with a limited budget.
We ended up more than satisfied with the level of service from Poppy and the deal that we got from them was also very good.

The quality of the bycicles and components is pretty good, the only downside was that after buying them I had to make certain adjustments like reducing the length of the handlebars and adjust the position of the brake levers. Besides that we were more than happy with our purchase.

We recommend it for anyone that is after a smart purchase.
Duncan McKenzie

08 October 2017

Quick and efficient service from Poppy at the store. Walked in and was served promptly. Ordered my mountain bike and Poppy said I would be texted when it was ready for collection. Text arrived a few days later as promised. Picked up my bike at the store a few days later and walked out with it within minutes. Now happily riding around on my bike. Excellent service so far.
Tim Barker

15 September 2017

Poor build quality. Pedals broke, seat broke in the first 2 weeks. Rear brakes didn't have enough clearance against the back wheel and kept working loose so had to keep tightening.

Threw it away after a year when the back axle broke. Was cheaper to replace the bike.
Doni World

02 September 2017

Got a bike yesterday and just saw a comment about bad staff who don't help. I couldn't have been treated any better by you! I missed the name of the man who served me and that's rude of me tall guy curly hair fantastic happy good tune playing fun place to buy a bike.
Tom McGrellis

27 August 2017

Great bikes and great service. I've bought a couple of bikes from here over the years, and today when I walked in store Poppy and Chris kindly helped me fix a blown tire. Absolute legends, highly recommend this place.
Aimee Treherne

07 August 2017

My 7 yr old daughter loves her beautiful green Reid bike, so we were after a little wicker basket to match. Sadly the Reid Sydney store has closed since we bought her bike. I rang Nth Melbourne Reid Cycle store and spoke with Tom the manager there, he was a fantastic help and went out of his way to ensure my little girl would receive her matching basket here in Sydney. It is so rare to find such great customer service, beautiful products and now a very happy little 7 yr old girl!
Bity Booker

03 April 2017

Low quality bikes and very poor customer service in this shop. I was upset of my experience buying here :(
Dan

19 March 2017

My girlfriend bought a bike here last week and we couldn't be happier. People are very harsh saying that the customer service is poor. We found it to be fantastic. Yes, they're super busy but they can't help everybody at the same time. Maybe people need to learn to be patient and understand the world doesn't revolve around them.

Now I'm looking at upgrading my bike this week at Reid!

Thanks guys!
Michelle Kronberg

15 March 2017

Tom provided great customer service. We left very happy. We will definitely go back.
M K

11 March 2017

Can't believe this level of customer service exists in the 21st century. Not interested in helping customers, no thorough service.
Got my Reid bike stolen, in my feeble attempt to recover any info on the bike I asked them if the serial number was on their database, they just said no (Other shops had it when it happened to me before, which reunited me with my Ike on one occasion).
Meanwhile I picked a new bike I like on Reid website, then visited the store the other day , ready to buy after a quick test ride. I should have known better from my past visits to this shop but my need for a new bike was dire. It was impossible to grab any staff's attention and when I finally did and asked him if I can test ride, the guy said he's busy but he'd come back to me. I waited in front of the bike I wanted to ride for another 30 mins, the guy never comes back to me as he's too busy chatting with other staff or help other customers choose a helmet or a light. Fed up, I walk up to another guy (who saw me standing there the whole time but didn't bother to ask if I needed anything), says the store is almost closing so he can't let me test ride! OK I understand they have a cut off time for test rides, but they could have easily let me go on ride while they attend to other customers. I realized the standard of this business that moment and walked out, and never intend to go back again. That's an easy $500 sale lost for them due to their incompetent customer service.
Any other shops have workers who care about you, care about the bike and the quality of service they provide but unfortunately not this one!
Dwayne Robertson

22 December 2016

Tom has exceptional customer service skills. He was courteous & polite every time I entered the store and couldn't be more helpful. Tom helped me to pick the right bike for my needs and always with a smile. Other staff were also attentive and were helpful but I dealt mostly with Tom. A huge thank you to REID cycles Nth Melbourne!