I called to enquire about a Groupon deal and Deb suggested we book directly through her instead of going through the Groupon website. When I refused (Groupon had an extra 10% off on the day), her demeanor changed and was most unaccommodating. When we finally got to the venue, the reception staff were friendly and the spa experience was alright but the massages we way below average. It felt like they just poured oil over us and gave us a shabby backrub. Won't be going back.
DO NOT GET A GROUPON VOUCHER FOR THIS SPA. Awful customer service, awful experience. Was treated like dirt, and entire experience from start to finish was terrible.
Amazing! Staff were very welcoming, very comfortable surroundings and the massage, brilliant. Thank you ladies.
Pure Bliss! I've been to quite a few of the day spas in the area and Omada is exceptional. It has a boutique charm, not too big and corporate like many of the others. If you like a more personalised boutique experience but with all the luxuries and high quality treatments, then I would highly recommend! Thank you lovely ladies xx
I booked a treatment (massage and facial) with a girlfriend. It was pure bliss! We felt indulged and were taken care of by Deb and her team.
I had a Scoupon Voucher and booking was really easy.
Highly recommended!
Surprised by the negative reviews we had 3 persons and had a great experience from booking though to leaving. So relaxing.
Nothing like a last minute cancellation to ruin your weekend away. No phone call. Just emails back. Wouldn't answer the phone. Terrible customer service. Maybe because we booked with a scoupon? I suspect a full price-paying customer came in and she just decided to cancel our spot. Good work Omada. If you are considering booking in here, don't bother. You risk ruining a perfectly good weekend.
Friendly service and great massage. Went with my boyfriend, the spa bath is huge and powerful and the women doing the massages were very good (Bryony and ashleigh I think)
Bought a gift voucher for my wife & daughter for X-Mas as a surprise.
On arrival my wife was told they had mistakenly canceled the booking, and were sent to another spa where they had to wait another 2 hours for a treatment - which was rather ordinary. They could have contacted us if they were going to change the booking. Poor service, bad experience!
I bought a Scoopon voucher for my daughter and myself to celebrate her birthday and to have some time away just the two of us, my daughter has 3 young children and is a single mother, so I wanted to pamper her.
After I purchased the Scoopon I read the reviews, and I was very worried, because some were not very nice. I stressed that she was not going to get the pampering I wanted for her. Because I had already paid for the it, I had no choice but to go.
Well I was very surprised and happy with the service, my daughter and I were looked after, I have had many a massage in my time and thought Sonia was very professional and knew how to give a good massage. The lady who looked after my daughter was very nurturing and good at her job as well.
I have learnt not to read and believe what everyone else writes. I have to experience it for myself.
Thank you to the staff at Omada Day Spa, you made my daughter's and my experience one to remember.
Excellent service; really enjoyed the experience; staff were friendly; professional and welcoming. I would highly recommend this service and in my overall opinion it gets a 10 out of 10.
All staff were very welcoming and friendly. The message therapists catered to our individual needs and they took the time to care for areas of need. Overall we thoroughly enjoyed our message.