They broke my couch won't trust them ever again. Worst removalist
OSS handled our door to door move from Sydney to Florida. Everything went well, the pick up, packaging, shipping time, delivery, all perfect. We were told it would take two to six months to receive our shipment in the US, it took almost five months, so right in the window. Our things shipped halfway around the world with no damage and within the stated timeframe. Very happy! Thanks OSS.
Awful experience. OSS was the company that handled the Australian part of our move from Auckland to Sydney. Twice they postponed to another day delivery of our items AFTER the planned delivery time. The first time they were not even apologetic about it and kept making up excuses. I had to take time off work to be sure I could be home at the planned time so, as a result of the double postponement at the last second, I had to take even more time off work. When I asked, they did not offer any type of compensation or discount because of their mistakes. On the other hand they demand to be paid for every little thing they do and will hold your possessions captive until you've done so. They failed to deliver an essential bed part without which the bed can't be put together. Even after they found it in their storage facility, I had to chase several people to make sure it would be delivered. It took several days for that to happen and not a single apology was given to us. We had a piano that was shipped in a custom made crate. The crate was ours, we had paid $450 to have it made a few years ago and we were expecting to receive it as it had happened with previous moves. When the piano arrived at our place there was no crate. I then asked the person in the office where was it and I was told they disposed of it for quarantine inspection. They had not asked us for permission to do so, as the crate was supplied by us it was our decision to make. The crate was made in a manner that could be easily taken apart without breaking it. Once again, no compensation or even an apology was offered.
I'm glad I'll never have to deal with this company again.
I would like to personally say many thanks to two wonderful employees within this business Marie Thomas and Melissa Burriss. Highly recommended and outstanding in their field.
With their time and effort to help me with my relocation documents I was overwhelmed with kindness and helpfulness.
They deserve more than 5 stars.
Thank you to all the team
OSS World Wide Movers made my residential move from Sydney to Bilbao (SPAIN) absolutely seamless, the full cost was only slightly above quotation and reasonable by all means. Highly professional group with a great team of service agents who always happy to help, and provide outstanding customer service. I could not be anymore humbled by how well OSS handled our delivery. Everything arrived as it should, intact and in a timely manner. I was given a realistic expectation of when the delivery would arrive (up to 3 months) and it did arrive well within that time frame. I highly recommend you use OSS for your next move!
Wonderful experience from start to finish… i highly recommend using OSS. Thanks Michelle for all of your help :)
We recently moved to Los Angeles from Sydney and arranged to have OSS ship some personal and household effects.
Our goods we collected and packed efficiently by a very professional team but unfortunately this is where the happy story ends.
Almost 3 (yes three!) months later our shipment is yet to leave Sydney. I was told at the time of booking that it generally takes 1-4 weeks for the shared container to fill up before shipment but honestly, 11 weeks is ridiculous.
After multiple ignored emails and phone calls I finally received a belated response today that our shipment is still on hold and won't be going anywhere until at least the middle of September. 14-15 weeks after being collected from our home.
Buyer beware. If you are hoping to have your goods shipping in any kind of reliable time frame look elsewhere.
Damaged goods, poor transportation of goods. Not recommended. Not really helpful and condescending when tried to correspond.
OSS organized the receiving end of our intercontinental move from Switzerland to Sydney/Australia. Good and friendly communication throughout, very accurate time estimates, delivery on time with a very efficient duo of guys who unloaded and unpacked at a speed never seen before (at 35 degrees heat!). OSS is the partner of our overseas moving company, (i.e. we didn't choose them ourselves), therefore we cannot comment on how they would perform with organization/quote/packing/pricing etc at the starting point of a move, but we certainly had a very good impression of OSS and would recommend (and we have moved plenty of times before to be able to judge the services).
I recently recommended some friends use OSS World Wide Movers for their move from Sydney to Berlin in Germany. My friendship with them remains intact so clearly everything worked out ;)
I have been trying to get a quote from this company to send some stuff to the UK. The first time I rang they told me all consultants were busy and I left a message. I heard nothing s a few days later I rang back this time I spoke to a consultant who promised me an email a week later I rang back to be told that everyone was in a meeting. I explained my frustration at the lack of service and was promised a phone call back. When they did ring me they had no idea of my requirements in other words my previous communication was a waste of time. Do not bother using this firm !!!