Website is intuitive to navigate, checkout is easy and delivery is quick.
Best prices I have been able to find and delivered very quickly. Very happy to recommend.
have been shopping form vetsupply for 3 years now, experience is pretty pleasant, branded products, best price, and good customer care.
Cheap prices but they are careless with how they send your products. They sent worming tablets (worth $85) by squashing the packaging and fitting it into a letter. No tracking. They don't respond to emails. Overall poor customer service and they skimped out big time on shipping. Would have been nice to be able to opt for safer shipping even it meant paying more.
First time customer for 2 Bravecto tablets for our dogs. Price✅ saved over $50 compared to local pet store price. Delivery ✅ 3 working days from order and we live in the Tweed Heads area. PayPal ✅ our preferred method of payment. Very happy customer.
Good price, quick despatch and free delivery. Very happy customer! Will definitely order from this online store again.
Best inventory so far, it feels good and safe at the same time while placing the order with them. For sure m gonna recommend this pet store to my friends and family. Thank you Max Pet Supplies.
Purchased over $300 worth from vetsupply over a week ago. Money has been debited from my credit card account but no products. They have sent 2 emails stating that they have tried numerous times to contact me by email and phone (untrue ) . After 1st email I rang and was told it was just a verification needed when purchases were over $200. I verified 4 days ago, still no product and the 2nd ürgent" email. I tried to ring numerous times and was cut off or rang out after the recorded message that they would put me through. Emailed asking for a refund - have heard nothing. Disgusting service and will have to buy my products tomorrow wherever I am able.
Product was delivered after I had cancelled the order. Finally after numerous emails and phone calls, James from customer service sorted the problem, my money was refunded and the product picked up after a week, and returned to Vet Supply at no extra expense to me
Absolutely terrible customer service, signed me up for a monthly subscription without knowing and continued to send products and take money out of account after I suspended service.
Vet Supply Store have worked hard to resolve the problems With the delay I was experiencing with my order
They have also been most helpful and understanding with an error I made in ordering the wrong size of interceptor for my dog
I have been purchasing pet products from this company since last one year and the services of the company have been superlative. The zero shipping charges policy is the real winner. The prices of the branded pet products are highly reasonable. I will definitely recommend this company to other pet owners.
Bought one pack of Advocate for Kittens & Small Cats up to 4kg days ago. It was promoted to be Buy 1 Get 1 Free, and the image indicates 3 doses inside.
When the package arrived, each pack only contains 1 dose. Called the 1300 hotline and was told it was meant to be 1 dose. Demanded a refund or delivery of the remaining 4 and was refused outright and advised to go on and lodge a complaint if I like.
The next day I was contacted by another rep from VetSupply, offering an apology and refund. I am happy with the outcome, and has revised my feedback accordingly.
Amazing service and excellent prices. Not once, but always.