Hames Reid Plumbing helped to resolve an emergency hot water leak in the evening. They were able to promptly identify the issue and have it fixed in no time. So thankful for their speedy response and knowledgeable staff. Highly recommend!
I emailed Haymes Reid to repair an underground leak. They replied promptly, offering me options of immediate repair, or any suitable time. I chose a suitable day and the plumber arrived promptly that morning. He was courteous and professional . After completing the job, which required deep digging, he cleaned up the area. I found the cost to be very reasonable. They're a great mob and I'd recommend them without hesitation.
I have used Hames Reid Plumbing over many years. Their professionalism, service and timeliness never fail. They are a tremendous business for all plumbing service. Congratulations and thanks to their entire team.
I've used Hames Reid twice. The first time was 6 months ago -they cleared a block pipe due to tree roots. Back then they were prompt and communicated well and even followed up with a diagram of the backyard and where the access point to the pipes were located. We had the same issue again recur recently and due to their good service back then, I did not hesitate to call them back.
Good points this time- easy to book in, received a text message when they were on their way.
Bad points - failed to communicate with me via phone as they told my secretary they would. Also charged twice the amount as they did 6 months ago for doing exactly the same job. I sent a couple of emails asking for more information about the location of the blockage so we could mitigate this in the future but did not receive any response. Also can't fathom why they would charge twice the amount for the same job - I then saw their reviews on WOMO and noted similar issues.
First job they would have received 5 stars. This job - 1 star. Therefore their average is 3 stars.
For what it's worth, I used a different plumber for a different property for the same problem of blocked pipes from tree roots -the other company provided emailed video footage of the location of the problem and gave an upfront quote of the cost to remedy it as soon as it was diagnosed. Much more transparent billing.
Highly recommend the team at Hames Reid. We had a storm water drain that was blocked by over grown tree roots that required them to dig up significant parts of our front yard to access and unblock. Jack and Adam were careful to avoid damaging surrounding plants and pushed through some pretty terrible weather conditions to get the job done for us in the one day. They were punctual, polite and the cost was as per their quote. Would definitely use them again. Thanks team