About
Location :
Added by Jopie, at 11 October 2016
Opening Hours
- Monday 8:30 AM – 5:30 PM
- Tuesday 8:30 AM – 5:30 PM
- Wednesday 8:30 AM – 5:30 PM
- Thursday 8:30 AM – 5:30 PM
- Friday 8:30 AM – 5:30 PM
- Saturday 8:30 AM – 5:00 PM
- Sunday Closed
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11 Reviews
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07 November 2017
We have had our Jeep back to this service centre 3 times for warranty job with the stop/start not working. Still not fixed. I don't think the service team have a clue as how to fix the problem. Have spoken to the head mechanic also and still no answers. Not impressive at all
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01 November 2017
The team was able to get my car in for a service on a couple days notice which was great. Serviced and cleaned my car, showed me a full breakdown of the service plus any errors the computer had. Giani explained everything well. Good stuff :) Regards Ben
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25 September 2017
Awesome service. I was also given 10 Free Car washes voucher. Highly recommended.
Cheers
Prabhat (Vic)response / report this review -
21 September 2017
Service is the worst I have experienced. We have taken our car in at least 4 times. On each occasion we encountered problems. Some were small, some major. In particular on one occasion, the car was involved in an accident while at the dealership. Jeeps sub contractor doing their tyre changes, took the car and was involved in an accident. Jeeps response to this was that they wipe their hands of it, it was their sub contractor who caused the accident so they accept no responsibility and that we need to deal with him. Their sub contractor wanted me to take the car to some unknown panel beater outside the insurance process. I had to get legal advise to resolve the issue. It was the worst case of customer service I have ever experienced. My contract for service was with Jeep and nobody else. They should have taken the car, apologised, and fixed it. They also damaged our upholstery in the boot area, when we took it back, they said the car is out of warranty and they would contact Jeep head office to see if we could claim through them, we have not heard back, it has been over 9 months! They are lazy, incompetent and rude. The worst dealership I have ever dealt with in over 40 years of driving.
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25 July 2017
Terrible service! i have taken my car there now 3 times as i have a rattle in my door, I went to pick my car up last night to be told that the foreman could not fault it. They did not contact me to ask for further information to resolve this! When i turned up to pick my car up i received terrible customer service and no resolution. I now have to bring my car back for a fourth time to try and get this resolved.
No communication, just constantly wasting time, money and taking time off work to take my car out there to get this resolved.
VERY DISAPPOINTINGresponse / report this review -
26 May 2017
Cant do proper work.. failure to keep customers informed before charging for unnecessary work.. and lack of understanding of customers instrustions and requirements Highly suggest you take your vehicles to an alternate dealership.
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19 April 2017
No customer service at all!!!!The staff here need some training in dealing with people. Having been told when I booked services for 2 cars, that the services would be capped. We arrived today to be told that this is not the case and that they run a' Menu' servicing', which obviously would cost us more. First I had heard of it. Clearly I had been lied to, however the staff continued to defend their position, implying I was the liar. The female employee (not sure what her role was, as she didn't even introduce herself) snarled at me 'Well I don't know what they told you but we don't do that here' and made no effort to offer a solution, but rather escalated the situation until we left in exasperation. We had driven 70km to this dealership. Not impressed. I wouldn't trust my dead dog with this lot of liars! We have since been on to Jeep head office, who clearly state 'No Jeep dealer can opt out of the capped servicing'. Crooks! Avoid at all cost!
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16 February 2017
Service guys here did a good job. Helped me with the kids and car seats in and out of the loan car.
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12 February 2017
Terrible customer service. Send an enquiry about a car and Seth replied in such a rude manner. Would never consider going there and will take my money elsewhere
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01 February 2017
Great service. Bought a car off Quoc. Awesome bloke, happy to do a deal
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18 October 2016
Really friendly place to visit, I enjoyed a really nice coffee whilst waiting on the service team to assist with a small issue with my car. They were only too happy to help. My thanks and appreciation to Bree and the team.
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