TERRIBLE SERVICE
Exact issue as ali azzes has had in his review.
One minute everythings good next minute with reason issues start to arise.
Absolutely terrible customer service call them and cannot understand a word at all also phone has dropped out 3 times having me to return the call and wait in a queue all over again.
Stay clear from these clowns
Richard was very helpful, good communication. Thank you for your help.
I was looking for a car to rent for around 25 days in Sydney. I sold mines because it is my last month in Sydney. Came across them and opened account around 2 weeks before proposed start date. Looked for cars, requested one and no response from owner. They recommended requesting more at one time. Did so, and one owner agreed and was waiting for other. It took more than a week waiting for account approvals and verification. Meanwhile, they started to suggest cars available for rent sending emails with car models that I can pick up from locations in Sydney. I waited and both car owners agreed and I got the rental agreements. l signed and returned to them. It was 3 days before my rent starts and I was getting anxious about the pick up details because I signed agreements, and I have no details for how it works. I was emailing or chatting with them everyday for status, always it was being processed and will be done shortly. Last day I emailed Vincent and in the evening I got email that they are cancelled because I failed verification. I provided them whatever they were asking. I emailed what in verification went wrong and there is still no response. I told them I know my credit checks I know my Id's. I don't use social media much but I also gave them these details. Provided more things than requested by them. All funds and credits cards. I am not sure how to use this service. If you have at least one month before renting and you are ready to spend every day an hour for them, then you might one car for for few bucks cheaper than rental companies. I am still waiting for the response of what I have failed to provide or what exactly the problem was. One day they say white is white and next day it turns black without a reason.
Great service, super easy. highly recommend
Too much hidden charges, changes statement, told me one rate and then when i was finalising to rent, the manager increased the rate. Be aware before dealing with them.