Coles were absolutely brilliant. We recently needed to get a modification done re our air conditioning unit to accomodate new roof insulation. Coles coordinated their times with short notice to do what was required for the insulation and they provided a top quality and professional service. The coordination and planning was also done by one of their key guys (Matthew Urquhart) whilst he was on holiday. I would recommend Coles to anyone.
Used these guys for an aircon service. Won't go back to using anyone else. Responded to queries extremely quick, staff were polite and humble, price was reasonable and fair, and were on time and advised when they would be there and kept up to date. A lot of businesses could learn from Coles Refrigeration and AC. Their customer service is a gold standard to look up to
Our experience with Coles was seamless, they were able to supply what we needed the same day as the equipment was required urgently. After sales service was excellent. 10/10 for service & professionalism. Would 100% recommend this business to others in future - Lexie's on the Beach, Stockton NSW
Just sending an email to let you all know how amazing your installation team for Air Conditioners are.
They were so respectful, helpful, cheerful and left my home in perfect condition. When I came home from work on the Friday afternoon after they had competed the installation I would not have known that they had even been to my home. The only thing that told me that they had been was the new control panel on the wall in the hall!
I would also like to thank the installation team and all the other staff who we have dealt with in regards to keeping our old air conditioner ‘alive’ for as long as they did and for the seamless process of the quoting and installation of the new system.
Cannot thank you all enough. Will most certainly be recommending you to anyone who needs a air conditioner serviced or a new one.
When I received a quote from Coles Refrigeration for the repairs to my air-conditioner, I was struck by the cost of a fan motor that needed to be replaced. So I researched prices online and discovered the same model fan was being sold for considerably less. I emailed the technician immediately in the hope that he could persuade Coles to give me a discount on their price.
Not long after, the same day, I received a phone call from the Coles technician who said he'd be pleased to match the price from the other supplier. He then said, "You do realise that the price quoted by Coles was for two fan motors, not one." I checked the quote and discovered, with a good deal of embarrassment, that he was right.
As it turned out, Coles had given me an excellent price for the parts straight up, without any need to haggle. Their price was nearly 20% cheaper than the motor I had sourced online.
It was a relief to discover that there are still businesses operating, like Coles Refrigeration, who value the customer, and whose genuine desire is to provide excellence in service at prices that are truly competitive.