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Added by Jopie, at 01 September 2016
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12 Reviews
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05 December 2017
The owner was rude to me when i was signing the paper work and giving them my credit card details. I went to read the terms and conditions and the owner said "you can read all you want" in a sarcastic way. I told him i just needed to read this before signing so i know what i'm signing.
I then had a shower and used my towel to dry the ground and i had a romantic friend coming later so i went down to reception and asked the owner's wife if they had extra towels and her response to me was "Extra towels! What do you need extra towels for?!" I then explained that i used the towels for drying the ground. She then said "We dont have extra towels. The cleaners handle all of that and their room is locked". I asked her dont you have any keys to the room where extra towels are kept? She then said "No! For the price you are paying for you dont get extra towels!". I then told her that i was going to leave negative feedback on expedia and on google because of the disgusting service. She then said "Go do what u want to do and why dont you just check out if you're unhappy". I then barged off back to my room so disappointed and only with one towel to use for the night.
An hour after that the husband comes to my room and knocks on the door. I answered and asked who it was. He said "It's the owner, i want to come in". I told him i'm half naked and he said "I dont care. Why are you asking for extra towels! I want to see who's in there! If you dont open the door im going to bang the door down!" So i let him in and he searched my room. He then said why are you asking for more towels. I then explained to him that i dirtied my towels and i have a visitor coming later that night. He then said "I dont believe you, i want a $50 deposit". I then said that wasn't on the agreement with Expedia. He then said "i dont care". So i finally agreed to pay the $50 extra because i couldnt be bothered trying to arrange another hotel room and all of that hassle. I told him please don't bother me later that night as i didn't want to be embarassed in front of my romantic friend. He then agreed and he went through with what he promise and didn't bother me. The following day he refunded me the $50 back onto my credit.
This was the worst experience throughout all the hotels i have got in my lifetime. I will never be coming here again and i dont recommend this place at all.
Also the towels transfer of a lot of lint. After i dried my body i had lint all over my body that i needed to pull off and in my hair. It was so annoying and it's very ironic that it was these useless towels which begun all of the drama with these hotel owners. Im so glad this experience is over but i hope these owners lose on business because of how badly treated i was.response / report this review -
28 November 2017
Pleasant environment, really handy to Monash Medical Centre, & staff fall over themselves to be helpful!
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26 November 2017
WORST customer service EVER!! Have never seen in my entire life such a rude receptionist who says nothing when picking up the phone, and shouts 'what are you doing?!' when you are trying to find a pen to write down what he's about to say. Thanks for letting me know this is a way of serving customers :)
I booked online and we got a room in the front apartment full of traffic noise. On the notice stuck on the mirror in the room it says 'did you realise you are in this front apartment for a reason?' Then there are 3 reasons listed, with one being that I booked it online. I don't know what kind of service says something like this - not that I've seen.
Thank you so much for such a bad experience and letting me know that we would never come here again. Will recommend if you like to suffer a little and want to experience horrible customer service, but otherwise strongly not recommend.response / report this review -
21 November 2017
Room is good, but the reception guy is extremely rude.
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25 August 2017
Terrible customer service. Extremely rude!
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12 August 2017
My husband got us an apartment on Wednesday night and just as we were getting into bed we heard a man hit a woman and it sounded like a lot of fighting was going on and a female was crying. I was scared for my life so I left and told the owner and he said he used to be a police officer but couldn't help me. Absolutely disgusting service. I wouldn't recommend this place to anybody! EXTREMELY UNSAFE!
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21 June 2017
Great place and location. Friendly helpful staff. Stayed here with family wish we stayed longer.😊
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18 December 2016
Stayed here with my elderly grandma who was due to attend the Monash for surgery the next day. She had phoned ahead several times to confirm we would have a ground floor appartment due to her poor mobility and we arrived to be told we had a second floor room. This was adjusted after she presented proof she had spoken with the manager.
We were then placed in a room close to the road because "you booked online via another company, you can tolerate road noise and it does not affect you or you did not book in advance and this was the last available room, in future book directly with us as websites are no cheaper, etc." - this is written on signage throughout the apartment.
Will not stay here again, would rather drive from a hotel in the city to the hospital in the future.response / report this review -
05 December 2016
Great enviroment and prompt service
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05 December 2016
I was disgusted with customer service, very rude to both me and my partner. Room was horrid, the whole carpet was damp and made the room stink like a toilet bowl. I do not recommend this place to anyone. I would not even allow my child to crawl on the dirty carpet. We immediately booked another hotel, it was the worst hour sitting there waiting for our cab to our hotel! I could not stay there.
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28 November 2016
Always enjoy staying here as it's easy to drive to if planning a trip to Melbourne for the weekend
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08 September 2016
Pretty simple place. Good for an overnight stay
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