Amazing boutique and fantastic service. Staff are all extremely friendly, approachable and helpful. Shout out to SA Mike Hsu!
Wonderful. Philipp is just a most gracious, efficient, and helpful young Gentleman. A marvellous Asset for Cartier. Trust they recognize it. Thank you also to lovely Samantha.
Came here with my wife for her birthday; David was quick to greet us, show us around the store and share the history of the company. He was an excellent representative for the store and very easy to talk with.
For our first ever visit to this store and to Cartier in general, we were both incredibly happy. Thank you to David and the team there.
For lack of better words, immpecably amazing service. From the moment you walk in, you are treated like you are not just a customer but a guest. David is simply amazing. Not once did he try to sell us anything, but sitting having champagne, chatting, enjoying our time learning about the historic brand. We have learned so much from him about Cartier. My grandmother had left me several Van Clef pieces and was interesting to hear that VC&A are in the Cartier family as well. All the staff are friendly and gracious. Unlike another jewellery store where they look at you like they are doing you a favour if they help you, T -otally not a great experience there. Here is different, and I'd never hesitate to tell friends to go in to see Davis. Only downfall is each new item I get is exponentially more expensive than the last, dangerous haha. But just a wonderful experience, if they could be awarded more stars, I wouldn't hesitate for a minute. Great job Cartier and David!
Great service but you get what you pay for
Took my 40 year old watch to the Elizabeth Street Sydney store to request a new leather band and a new glass which was shattered. No problem so far with staff suggesting it be cleaned and the mechanics fixed which I agreed to. Twelve weeks later I received an email that the watch was finished so I went to collect it. The watch face had been fixed but they had forgotten the band. Twelve weeks later the watch is couriered to me. It has a new band but it is a mans watch and they have put a small women's band on it. Twelve weeks later the watch is again couriered to me, it looks great, new face, new band but it now loses ten minutes every 24 hourssigh.
Unfortunately I have been passed from one customer care staff to another, apparently no one will take responsibility. The service is the worst I have experienced anywhere in the world.
What can I say, this is supposed to be a world class brand but it has delivered impossibly poor service in the slowest manner available.
Love the service and the store. Amazing architecture
The store is amazing inside; spacious and luxurious. Everyone working there was very helpful. Will be purchasing from here again.