About
Location :
Added by Jopie, at 01 March 2011
Opening Hours
- Monday 7:30 AM – 5:30 PM
- Tuesday 7:30 AM – 5:30 PM
- Wednesday 7:30 AM – 5:30 PM
- Thursday 7:30 AM – 5:30 PM
- Friday 7:30 AM – 5:30 PM
- Saturday 8:00 AM – 12:00 PM
- Sunday Closed
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9 Reviews
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05 August 2020
Brought my car in for a service and now she runs smoother than ever. I received a phone call asking for permission and explaining costs before the work was completed. Refreshing to find a mechanic that wasn’t patronising when explaining the service!! I also noticed a lot of female customers, proof that the guys here are top lads. Highly recommend.
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07 July 2020
TL;DR:
🚗my car took two weeks to get fixed
🚗the price increased three times, I was very poor and stressed
🚗careless mistakes were made when putting my car back together
🚗please go to an independently owned garage for more skilled mechanics and fair prices
🚗I could have saved $1200 by not going here
I've never written a bad review before but I wanted to warn people cos I had a very sad experience here last year (I forgot to write this til now!)
Background info: My car broke down and I called up for a quote. They realised it would be much, much more when they looked at the car, which I don't blame them for. I used my free tow to get my car there because it was close. Once it was there, the cost to get it towed to another far away garage whose quote was a bit cheaper wasn't worth it.
Initially they told me it would cost $1800 to fix. I had a bit less than this in my bank account at the time. They said they would take a few days. I had to borrow my friend's car so I could keep working to afford the fee. I called them on the day they said it would be fixed and they said it would take longer. This happened several times until it had been like a week and a half of me borrowing my friend's car (what a patient friend).
At this point they were working on the original problem and noticed an additional issue. This would be an extra $220, which I did not have, but they said they were giving me their cheapest possible price.
With the new total cost of $2020, I realised that towing it to the place with the cheaper quote actually would have been worth it after all.
When I finally got my car back after TWO WEEKS, it felt funny to drive, it was making strange noises and there were things lit up on the dashboard that weren't there before. I didn't know anything about cars so it didn't occur to me that this could be their fault.
They told me I needed to bring it back in for another expensive fix asap. But now that I could drive it, I thought it would be good to take it somewhere cheaper.
I went to a mechanic who owned a garage that wasn't part of a chain. He fixed the "expensive problem" for much less than Auto Masters had said it would cost.
He also picked up on a bunch of rookie mistakes (his words, not mine) that had been made when putting my car back together (the clutch had to be replaced). He showed me some stuff that just hadn't been screwed on again, and stuff that hadn't been reconnected. He explained that the lights on my dashboard were just from these careless mistakes, and he put everything together properly for me. He fixed everything that same day, in time for me to drive to work.
I showed him the receipt detailing the $2020 of work Auto Masters had done and he got a bit frustrated. He said he could have done everything they'd done for **$800**. And he would have taken two days at most.
I've been going to him ever since and he's super friendly, very generous with pricing, and he always takes the time to explain everything really clearly to me. My car has been running beautifully.
I would tell everyone the name of the place but I don't want Auto Masters to be mad at him. I don't like to be mean to the Como guys, I'm sure they did their best. But just find a garage that's independently owned and you'll be much better off!response / report this review -
17 June 2020
Very impressed with quality of service and communication with Automasters como. Highly recommend
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18 December 2019
Excellent customer service! The service was explained to me thoroughly and a part was promptly sourced from over east. I would highly recommend this branch for your next service.
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04 October 2019
Fantastic and friendly customer service! Kept me updated on the service and what they found! When they found a few extra things on top of the service they let me know and gave me the option to either have it all done that day or advised what was more urgent and leave the others until a later date! Which is fantastic when you may not always have the funds to cover it all in one hit!
Will definitely be going back here for my next service:)response / report this review -
24 August 2017
We have had breakdown problems with things that should have been identified during the service. We kept using them and they are improving.
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12 August 2017
Great service
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20 December 2016
We have had breakdown problems with things that should have been identified during the service
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08 March 2011
I have used Auto Masters at Applecross a few times to service my Kia Sportage and carry out other minor repairs and have found Chris and his team to be very efficient and customer focused. They are definitely less expensive than the Kia dealer and the way they hand back my vehicle all washed and clean is greatly appreciated. Thanks Chris, keep up the great service!
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