Name: Apollo Blinds, Awnings, Shutters, Screens and Curtains Sydney
Address: 3/172 Silverwater Rd, Silverwater NSW 2128, Australia, AU
Telephone: +61 2 9350 9999

Apollo Blinds, Awnings, Shutters, Screens and Curtains Sydney is a home goods store, located at 3/172 Silverwater Rd, Silverwater NSW 2128, Australia. They can be contacted via phone at +61 2 9350 9999, visit their website apolloblinds.com.au for more detailed information.

Location :

3/172 Silverwater Rd, Silverwater NSW 2128

Contacts :

Added by Jopie, at 03 June 2020

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 9:00 AM – 4:00 PM
Sunday Closed

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Vishnu Radhakrishnan

26 February 2023

Waste of time and effort & terrible customer service. I went to the Apollo Silverwater showroom a few times, sat down with the consultant to give the detailed requirement plans, then followed up via multiple emails and phone calls. They didn’t even care to respond after multiple follow ups. Stay away from this place if you need good blinds or curtains installed on time. There are much better options elsewhere…
Amy Early

29 November 2022

Most appalling customer service I’ve ever experienced. The initial quote was fine but as soon as we paid things went downhill. There was no communication and I had to chase up to get an installation date. When the installers finally came (2 months later) the blinds didn’t fit, despite having had 2 different Apollo reps measure our windows. We were told by the installer that they’d fix the issue ASAP. That was 6 weeks ago and we’ve heard nothing since then. Not a single word. They have not returned emails or answered phone calls. I suspect there is something seriously wrong at the Sydney franchise. So 3 months on from our original order the only option we’ve got left is NSW Fair Trading.
Saranjiit Siingh

20 October 2022

Absolutely pathetic service. New electric blinds installed, fell on the floor. Technician came to check after many calls. He said blinds are not made properly. Took the blind back with a promise to replace in a week. It has been more than 4 weeks and even after making so many calls there is no guidance when the matter will be addressed. It is such a waste of time chasing these unprofessional companies with low skilled workers, having no understanding of good customer experience. I am writing this review because I am sick of chasing and having my house with no room coverings and privacy. There is NO SIGN of someone addressing the problem. Very very frustrating.
Emma Penrose

20 September 2022

Terrible service! Someone came out to measure and quote our blinds. We paid the amount owing in full, then when the installers arrived, they realised the initial measurements taken were incorrect, so the blinds were the wrong size.
We were told someone would be in touch with a new installation date, but never heard back. 4 weeks later we started to follow up and received no response from the Sales person. When we eventually got through to head office (who did not return calls), they informed me the colour we wanted was no longer available and that they had had this information ONE week after the installers came to our house.
I escalated the issue to a manager who told me he would send out samples to my home, so I could see other colours available. Samples never arrived and we have been unable to get back in touch with the manager. He is either on the phone or out of the office every time my husband or I call.
Nearly 3 months since we first contacted the company, we have requested a refund in full
This is honestly the worst service I have ever received in my life! Whilst the value of the job was small, we have a house full of blinds and I guarantee when they eventually need replacing, Apollo Blinds will be the last place I turn for quotes.
Frederic Valet

28 April 2022

Very disappointing with the installation, we ordered 13 blinds. However 1 blind did not fit.. the installer told us it would be replaced ASAP, we did not hear anything for two weeks, tried to contact Apollo four times with promise to call us back with an ETA installation and it never happened. How hard is it to call a customer back? not to mention how hard it is to measure the length of a window? See photos regarding the poor workmanship/"finishing"
We still haven't heard from Apollo and we are left with no blind in our bedroom. Pricing comes at a cost, which is no customer service at all.
N S

19 November 2020

Responsive, accommodating, punctual and a very friendly team. My first time using this company and was very impressed with how prompt and easy to work with them, everyone was pleasant and friendly. The blind was at a price within my budget and the production was faster than expected, no issues whatsoever. Good quality too.
Damien

16 September 2020

DO NOT pay fully upfront! I have replied to apollo below.

Horrible experience, left me with damaged windows and verticals that barely overlap to block any light.

Nathan was the one who did my quote. I was promised 2 - 3 week for the blinds to be installed from the day of payment. It ended up taking far, far longer than that.

Out of 4 vertical blinds and 2 panel glides being installed, every single vertical blind had the wrong size slats and one of the panel glides was somehow installed backwards so I couldn't even open a sliding door to the backyard.

They also installed cords when I had asked for wands from the beginning and left all my window frames with holes in the sides that I never wanted in the first place.

It took over two months to finally get the new verticals installed and the panel glides installed correctly. During those two months, they removed the panel glides from my house and left a large glass wall with nothing covering it after I specifically asked them over the phone not to do that and was told they would not do this, prior to them removing the panel glides. Apollo blinds will willingly lie to you over the phone.

During all this time, I had to call Apollo blinds maybe 20 times (without exaggerating) as they would constantly tell me they'd call back but I never was called back.

This review is skipping so many other issues I've had with Apollo such as some people who answered the phone were rude, the panel glide rails are bending under weight and the panels drag over the floor, Horribly uneven overlap in the vertical slats, some of the blinds don't even fit the windows correctly. There are still other issues but I don't want this review to be too long.

In the end, what Nathan had discussed with me and what I had paid for was very different to what I actually ended up getting. What I really got was waiting months longer than the promised 2 - 3 weeks, damaged window frames with holes in each side, blinds taken without a replacement and so left with my house exposed for weeks until a replacement was finally ready, panel glides that are, after just weeks, beginning to bend at the rail and drag on the floor, and this is all after hours of my time spent calling them up every week for months just to get in contact with anyone who could actually answer what should have been questions with simple answers as the people at reception don't seem to know anything about your order or what's going on.

After all of this, it took me weeks to get back in contact with Nathan after multiple calls to Apollo blinds, each time telling me Nathan isn't available and they'll have him call me back, but never receiving that call back.

The best compensation I was offered was an extension to my warranty. As if that helps my situation in the slightest.

Do not do business with Apollo blinds. It's not worth your time, money or effort.

Now I just have verticals with horrible spacing, window frames with holes in all the sides, panel glides with a rail that's bending after just weeks of being installed and are now dragging on the floor and blinds that just don't fit the window (large gaps on the sides).

Not to mention I'm still out the full payment for the blinds after their best form of compensation was to extend my warranty. What a joke.

EDIT A reply to Apollo:

"The original order was installed 2 weeks from[]"
This is a lie. From the day of payment to the day of installation, it took more than twice as long as we had discussed and agreed upon.

"After installation it was identified that the wrong slat[]"
You don't mention how long it took for this to happen and the excessive amount of calls I had to make to get you guys to do anything.

"The panel glide was removed and returned []."
I was told clearly that you would not be removing blinds without immediately replacing them. This was ANOTHER LIE as you left my house exposed without blinds for weeks.

I was misled on spacing. I have not refused repair of the holes. I have refused your offer of extended warranty as compensation.

A lot more to say but character limit
Cyprian Fernandes

09 September 2020

Victims of Covid a bit under staffed but soldiering on.
Lisa Gatt

23 June 2020

Apollo Blinds has provided excellent customer service from the time I phoned up to receiving a measure & quote, and placing my order. I would especially like to thank Carl Ball for his exceptional service, professionalism and friendliness. I highly recommend Apollo for anyone looking to modernise their house or unit with a wide range of blinds to choose from.
DONNYBROOK DAIRY

10 June 2020

Not a trust worthy company. Who ever you speak gives a different time or price. They start with cheap pricing and short delivery time end up long delivery and higher pricing. May be they have no standard procedures or they are spoiled. Better to visit some other places.
Unfortunately they are not as customer oriented as previously.