Terrible!
The technicians came on time and they were polite and knowledgeable. Found the faulty solenoid and told me they have to order it and come back for repair. I was charged $275 for the call out fee and their diagnosis which I paid straight away. Later I received a quote of $519 to change the part which seemed excessive. The owner/manager Allen refused to give the part numbers when asked and after a few emails he gave the wrong description for the component to confuse me. I have contacted Temperzone (the manufacturer of the AirCon) and managed to obtain the correct info. The parts were less than $100. In my opinion IF YOU WANT TO BE RIPPED OFF CONTACT ALLEN AIR.
Allied Air was very helpful in ensuring a quick response to an issue and communicated the details to us quickly and directly with no fuss.
Thanks Again!
Regards,
Gordon Allen
Go2 Group
BRB No. 101522
Fantastic customer service, could not recommend Allen Air high enough. Very prompt to attend our commercial refrigeration issue, & great communication in explaining the exact issue. Saved my business hundreds of dollars in lost revenue - THANK YOU!!
Terrible