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Added by Jopie, at 16 February 2016
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7 Reviews
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25 September 2017
If I had to go back to doctors or hospital I would stay again nice , clean & close to shopshihi. . .
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31 May 2017
The receptionist who is also the manager was really rude. Really rude. I called to check if i could go over to take a look at the apartment as there wasn't enough photos on the internet for me to make a decision. She went, "we are very busy today but you can come down today at 12pm to try your luck". and she immediately hung up my call. okay
After trying my luck and checking the apartment at 12, i really wanted to know how i could book the apartment because they changed the management and now this hotel apartment is named as 'quality apartment'. I asked the manager how can I book it and she passed me her namecard and say "There's a website in the namecard".
I checked the namecard, there wasn't any website just her name, contact number and her email adress. I was confused, so I asked her again, how can I book this apartment, she said, "you can contact me and i can give you the best rate" (how about no, thanks. I wouldn't want to give commission to a lady who is so rude) So I told her, "I can't find the website, can i book it through the old website or through 3rd party booking websites?"
Then she replied, "Miss, you have asked me quite a number of times and I told you over and over again that we have changed management and hence the old website isn't valid anymore. I assume you are a university student right? Shouldn't a university student be smart?"
I was taken aback by her response so I went to the apartment located at parramatta and enquire more instead.response / report this review -
20 March 2017
There are renovations and it's really noisy. Impossible to sleep, they begin at 7.00 am every morning and the hotel doesn't inform you about this. When we talk with the manager (or a receptionist ) they totally don't care about that !!!!!! the manager is haughty.
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19 October 2016
The best ,Value
Comfortable,
Clean,
Beautiful and Modern,
Wonderful,Pleasant,Helpful,courteous staffresponse / report this review -
27 July 2016
Great homely atmosphere, very spacious, great service and very close to RPAH and Newtown.
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06 March 2016
I booked a 2 bedroom executive suite and when I arrived on the day, the very rude and terse lady, whom I assume is the manager, told me that I wasn't getting the 2 executive suite as booked. There was no reason given other than it was just not available. There was also no apology or offer to have my rate reduced, I had to ask for it. She was rude and tried to charge me the full executive rate.
The room I got was decent enough but the air conditioner and fridge leaked overnight. When I reported this to the same lady the next day, she accused me of fiddling with the air conditioning thermostat and didn't address the leaking fridge. Very disappointing and appalling that this was how she treated a guest reporting issues with the room.
I have been back since and there was a lovely young lady working the reception. Joanne was extremely helpful and gave the best customer service. Thank you Joanne. Your manager could learn a thing or two about customer service from you.
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23 February 2016
During a very difficult time when we had a critically ill relative in the RPA Hospital & we had several family members from Adelaide needing nearby accommodation, we were provided with outstanding accommodation in both the Missenden Rd & Parramatta Rd apartments. It was a time when accommodation was extremely scarce and the kindness & consideration shown to us was exceptional, even when the room we had at Parramatta Rd was no longer available, all our luggage was transferred to even better accommodation at Missenden Rd. All the staff were wonderfully caring in particular Ben, Katerina & Ramal.
I could not speak too highly of the standard of accommodaton, service & friendliness.response / report this review
