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Added by Jopie, at 22 August 2020
Opening Hours
- Monday 8:00 AM – 5:30 PMTuesday
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10 Reviews
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30 September 2022
Customer service is appalling, staff was extremely rude in their responses. They questioned whether our car was returned in the correct rental location without even checking the paperwork. They also did not give a timeframe for the shuttle service or had any clue when it would arrive, its up for customers to book online. (the website booking did not work either) Not helpful at all!
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11 September 2022
Awful shuttle service, customer service in general. They took more than one hour from the Sydney Airport call until we finally board the shuttle, and the lady said she didn’t have space for us. We were in 2 adults, a 4 yrs old and a 1 year old baby on the rain! Drop off was equally bad, It was after hours and on their website says they didn’t have shuttle from Ace to airport and no details on how to proceed to drop off the car. We ended up leaving the car there and after we called they said we could leave in the airport, a different place than the pick up. Just to finally the lady said there was a crack on the windshield that wasn’t made by us and they pinned on us! Horrible experience!!! Ace never again!!!
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29 August 2022
Always take a 360 degree video/photos when picking up the car. I took the chance to not do it this time, and regret it. Being a very careful driver myself and nothing happened to the car, the person doing the return checks pondered on the previously existing marks. I even paid for the excess insurance as I'd want to support the business, but seems that this is "well received".
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08 August 2022
While it’s pretty convenient and easy to book from Ace Rental Cars, their shuttle service staff are the absolute worst. Seemingly looked like he was waiting for you, and when we walked towards him and wanted to board the shuttle, he simply said he was too busy and drove off. What an attitude! Never had trouble with any ace rentals throughout Australia but this was one experience I’d reconsider the next time I’m here.
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03 May 2022
What fantastic service! Arrived into Sydney airport and phoned through for a shuttle bus. Arrived very promptly and car was ready and waiting to go. Very professional in all aspects. Would definitely use again!
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27 January 2021
My first time rent a car from ACE Sydney, everything good, no hassle and very nice staff Mosiana & Amy, they r always friendly and smile. will return soon to get my second car from ACE.
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08 January 2021
Beware this place has shocking customer service. Firstly, when going to pick up the car, the attendants didn't know how to use the system and took over 30mins for her to finish what she needed to do so that I could get the car. The car was fine mechanically, but the interior was stained. I mentioned it to them and they said they had pictures of all the stains.
When I returned the car, I returned it 4 hours early and they said it had a new tiny chocolate stain and it would cost $200 to have it cleaned! For $200, they will probably got all their other stains out with a full valet.
I said I have 4 hours left, let me pop over to a car wash, they will charge me less than $50 to get the stain out and she refused and said sorry, it is already returned now so you can't do anything.
Can't believe they charged me an extra $200 for a small tiny chocolate mark.
Don't bother with these guys, they are part of the Hertz group and am shocked that Hertz allows such bad customer service.response / report this review -
01 January 2021
I got robbed by the company blind sided. I bought a rental service from the company for 4 days. On the day of my return i was delayed to return the car by 2 hours (due to bad weather and traffic conditions). I had been called in by the company to remind me of my return time. Upon arrival of the return, the managing staff told me that I will be charged a full amount of $167.23 (that is for one whole day), simply because I was late by 2 hours. I was not given a chance to reason out my situation with them, I could not speak to a senior person who could have understood my condition and perhaps given me some form of adjustment. Instead I was charged simply because it is company policy. A company policy matters more than a happy satisfied customer.
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22 November 2020
I won the car rental lottery when I got 'Jen' as my Ace rental agent at the Sydney airport location. What a complete and utter delight of a human. One of the best customer services experiences I've ever had - friendly, open, honest, helpful and went above and beyond to make sure I had all of the information I needed for a smooth experience. Great experience, clean and reliable car. Absolutely nothing to complain about. Thank you!
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29 August 2020
They dont speak english
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