Name: DoubleTree by Hilton Vienna Schonbrunn
Address: SchloÃallee 8, 1140 Wien, Austria, AT
Telephone: +43 1 89110

DoubleTree by Hilton Vienna Schonbrunn is a spa, located at Schloßallee 8, 1140 Wien, Austria. They can be contacted via phone at +43 1 89110, visit their website www.hilton.com for more detailed information.

Location :

Schloßallee 8, 1140 Wien

Contacts :

Added by Jopie, at 18 May 2023

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Anonymous

09 June 2023

The hotel itself is beautiful - new, clean, well staffed. My gripe is with the disfunctionality between the hotel and associated functions. You cannot charge the parking to the room as it is a separate function. You can not charge the restaurant or bar to the room as it is a separate function (first I have seen like this). And you can not charge the 24/7 mini market to the room as it is a separate function (first I have seen like this). I do not appreciate contracting out such functions.
Anonymous

06 June 2023

Nice room this is my old hotel I stayed before now they change name from reddision to double tree.
This one stars I gave because of after 2 days checkout they charge from my credit card 37 Euros .
Even I paid everything before I check in one weeks before .
Anonymous

29 May 2023

Large and modern hotel, great location for the visit of the Schönbrunn and zoo. The suite was very large, spotlessly clean and had a huge balcony. The staff was very helpful. There is a big underground garage. We did not hear any noise from the neighbouring rooms. The breakfast was good enough, though the selection could be a bit larger. Overall, this was a great stay.
Anonymous

29 May 2023

Nice, very busy hotel for very reasonable price for the stay. The place looks new, the stuff was very friendly and nice, I didn’t have any issues like the other commenters below.
The breakfast was usual. There was nothing else I could say.
I took away one star for the parking that doesn’t belong to hotel, and which is not cheap at all, as it counts hourly rate. That’s a bit too much in my mind.

But other than that hotel is good, for one night - awesome.
Anonymous

25 May 2023

We were thoroughly pleased with the hotel itself and our room; everything was impeccable, except for the receptionists. Their service left us greatly dissatisfied.

We were pleased with the daily room cleaning service provided by the hotel. The housekeeping staff diligently cleaned our room every day, ensuring it remained tidy and comfortable throughout our stay. Additionally, we appreciated that the bedsheets were changed daily, contributing to a fresh and hygienic environment.
Furthermore, we were exceptionally satisfied with the breakfasts provided. We highly recommend including breakfasts in the booking, as they were a delightful and enjoyable part of our stay. The quality and variety of the breakfast options exceeded our expectations, and it contributed significantly to our overall positive experience at the hotel.

Having paid for a week-long stay, during which all expenses were covered, we encountered a recurring issue every evening upon returning to the hotel. Our key card consistently failed to function, preventing us from entering our room. Despite contacting the receptionists for assistance on five consecutive days, they failed to resolve the problem before our departure. It became increasingly bothersome to repeatedly visit the reception desk every time we wished to access our room, requesting them to rectify the issue with our card.

Additionally, we experienced an unfortunate incident when we requested to prolong our stay by one night. We willingly paid the required charges for the extra night, expecting that our stay had been successfully extended. However, to our shock and surprise, we were later informed that our stay had not been prolonged as requested. It was truly perplexing how such a miscommunication or error could occur, and it left us feeling quite disappointed and inconvenienced.

What is more, I inadvertently left my jacket in the hotel room upon checking out, and to my dismay, I have not received any communication from your staff regarding this matter.
As a guest, I had hoped for a prompt and efficient response when such incidents occur. Unfortunately, the lack of communication has left me feeling let down and inconvenienced. I understand that oversights can happen, but it is disheartening to be left without any information or assistance regarding the recovery of my belongings.