I visited this store during my trip to Vienna. The staff is friendly and helpful. They speak good English (if you count that too)
My online reservation with an earlier pickup date was processed properly, which was good. When picking up the car, the associate sort of bad mouthed the car for Autobahn use without offering specifics or upgrades. I frequently got nice free upgrades at other branches without getting to hear that my choice was poor. But Europcar never disappointed me otherwise, so this would be more like 4.5 stars
I rented a van at this location. The van had multiple damage on all sides. It was documented by lots of photos I took.
The lot agent showed me some codes on the rental agreement saying that documented the damage.
When I turned it in the agent in Munich said it was new damage. I showed her all the photos. She did not care. Later I got a bill for thousands of euros.
They are not to be trusted.
I do NOT recommend europcar to anyone. It is a big SCAM. I rented a car and gave it back with no damages as shown in the picture. They charged me with over 660 euros for "unseen tiny scratches" which they have said they will write as existing damages therefore wont even be repairing
them!!!!! No matter how many emails i send with evidence, they are not interested in listening..!!!! our later reply was "Due that our point of view did not change there will be no further action from our side".
Nice place for car renting , but they take long time to unblock my deposit :/
Barely any wait, they spoke great English, everything worked out just fine. I'll use them again for sure.
Quick service, easy to find & cetrally located
Extra unfair bill 2 weeks after i left vienna
They told me no cars for the next month, when I booked a car online I got it in two days.
Friendly and helpful staff and good selection of cars.
Top service! They proposed me an upgrade at a reasonable price. Nearly new car, more room for the passengers, a better GPS and more fun to drive. I'll return there tomorrow if I could.
Really very quick and professional service. Everything was already prepared before my visit. It has taken 2-3 minutes for all procedures and I went to take my car. The only moment is garage – it was rather complicated to find it when I was returning the car.