pwe bang walang star!! tssk! Gusto ko lang po ipaabot sa kinauukulan na itapon niyo nalang yong mga mobile phone niyo.! kasi useless lang po yong pag bigay nyo nag mga mobile number pero wala namang sumasagot. maawa namn kau sa mga kapwa niyo kababayan lalo nah emergency yong kaylangan dahil di nga makapunta dahil sa may trabaho. kung sa inyo kaya yon gawin! hayy naku. !hanggang dito na lang po salamat!
The staffs are rude and disrespectful especially if you are not Philippines nationality. They don't tell what are the documents details you need prior to reach the counter and will ask all those copies at the end. Taking photocopy is another mission because there is only one counter where you can take photocopies. Basically if you are going there make sure you have at least two photocopies from each documents, you never know which documents they will ask. They only accept cash and no ATM around this area. Need to walk bit far to reach nearest petrol pump ATM. Considering this much crowd in this Consulate, I would suggest to add at least one ATM machine, more Photocopy counters and good training to the staff who are sitting at the counter.
Please removed your hotline number posted because it’s absolutely USELESS! All the possible things i did like phone calls and messages, just to reach you but no any responsed.so now i need my presence just to inquire that makes harder in my jobplease we need changes that you can accommodate and assist all of us even without appointment for queries.we need your good and fast servicehoping to enhance your system to serve wellmore power!
needs more improvement lalu n po s costumers service (answering the phone) and quiries. dont make things harder lalu n po s mga ofw. salamat
Altho matagal yung waiting period for passport renewal kahit may appointment na, 4* parin kse sa excellent customer service. Nagrequest ako ng female staff/encoder para magprocess sa akin at napagbigyan nman nila ako. In the future, they should consider putting a female encoder para sa mga muslim female and niqabi since we are in a muslim country. Thanks and continue to improve the service and the facility
Sorry but this place deserves a 0 star, definitely not what you expect from a consulate. Whenever I visit the staff are rude and disrespectful. Poor customer service, NO ONE ANSWERS THE PHONE! I don't even understand why do they have one if they can't help Filipinos with their concerns. Seriously? Filipinos abroad are WORKING and obviously most of us only has weekends as their off days so how can we have answers to our queries if no one answers the phone?
For how many years being an OFW i've experienced how hard, unorganized and chaotic was the process in applying for any documents or renewing a passport in my consulate, but this time, PCGD DESERVES a 5 star for a 360 degree changed and improvement in their system, organized and smooth sailing in processing documents and renewing passports. Booking online for an appointment is taking time but normal considering the numbers of applicants. Pero nung dumating na ang araw ng renewal of my passport, i was surprised to see the step by step flow on what to do and where to go next at walang mahabang pila at siksikan. Make sure lng na kumpleto yung documents nyo at barya na ang pera nyo para mas mabilis. Sa mga staff naman nila, lahat friendly aura kahit di man fully smile which is iba before parang matakot ka magtanong. Ang isa pang good news, nakatatak sa passport ko na 6 to 8 weeks kasi mid of Nov ako ngparenew, 2nd week ng December pa lng pagcheck ko online, andiyan na at mabilis ko din nakuha. Pasensiya na sa mahaba kong post pero it's my way of commending and thanking our consulate as ofw dahil sa pagbabago at improvement for the betterment of service to our fellowmen. God bless and Wishing you all a Blessed 2018.
Hello sir my name Lakhwinder Singh I have Dubai resident visa with Indian passport last 8 years I’m working in Dubai I want visit in Philippine for few months so what’s document required for applying
It is true nobody answers the phone! The question is why do they have a landline phone posted in google map if it is not being answered?
Such a very disappointing experienced.I have been calling several times on the landline posted in the website,but nobody's answering.I understood each employee may be busy but I guess,being busy will not be a 24 hours scenario.I just hope that they will have time to cater the queries from their Kababayan in Dubai all other emirates.
VERY POOR SERVICE! I TRIED CALLING SEVERAL TIMES AND NO ONE HELPED ME. ONE LADY KEPT ON TRANSFERRING THE CALL WHICH IS EVENTUALLY DISCONNECTING. BARELY THEY ANSWER CALLS LIKE 2 TIMES OUT OF HUNDRED TIMES I CALLED. THIS IS JUST ONE QUESTION I NEED TO ASK AND I HAVEN'T GOT ANY ANSWER THAT SHE NEEDS TO TRANSFER ME AND DISCONNECT ME. KINDLY DO SOMETHING ABOUT YOUR POOR SERVICE. BARELY THEY ANS
Instead of helping OFWs they even make things harder for them which is very disappointing and downright absurd. They do not work during Philippine holidays and even on UAE holidays which is very unfair for OFWs . If they skip work on PH holidays then they shouldn't skip on UAE holidays as it's the only convenient time for OFWs to process documents without having to skip work. Funny how they are open til 2pm during ramadan and closes gates at 1:30 just so the employees could leave at 2. Banks close at 3 pm but they still accept customers at 3pm. It's a shame people in the consulate act like gods. So much for being in the service for the Filipino people.
Good Changes have taken place with speeding, infrastructure. No more long 'Ques' . It is systematic & Organized well. Cheers to the Members.
They deserve 5 star for the enhancement that they did lately. Everything now is well organized. Your transactions now go smooth and easy. No more loise your way there everything is clear. And no more people stand in long queue from early morning cause they have queue numbering now. Great job. Thanks to consular .
Staffs are so rude..after hundred times trying to call this ofc, only to be answered "pcg good morning" and suddenly turns on hold on button to keep you waiting till ur load wl be consumed..its a useless thing if they put contact numbers there if they ddnt wish to at least know what ur concern all about!!! Lots of bad reviews about this consulate..hope the govt in Philippines wl do something about this.
I can't believe somebody answered my call politely within just 3 rings. I thought I dialed the wrong number at first, but it is really the Philippine Consulate! Keep it up!
Please do something to improved your service.
There is always a way to improved at least in answering phone calls , and giving the proper approach to any callers. Thank you.
Thank you and Happy to have a lot of memories there in almost 3months.and ofcourse to solved my problems More power PoLo owwa Dubai.To GOD be the glory ☝
I'm Very disappointed to Philippine consulate here in Dubai! No one is answering in the extension if you were transferred, the documents is not released on time as per the given date. You have to phoned them thousand times and did not get a proper answer! For God sake you people! You are there to help Filipino's and not to give us a hard time! This is a disgrace in our country. I hope someone in position will do something about this issue.