DHL Sharjah Industrial Area Service Point and Service Center

Location :

Sharjah, Industrial Area 11 Behind Adnoc Petrol Station Along Old Emirates - Road, - المنطقة الصناعيةمنطقة صناعية ١١ - إمارة الشارقةّ - United Arab Emirates
Added by Jopie, at 22 June 2020

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• Christy Thomas

  07 December 2020

  One of the worst customer relation I saw in my life. Don't know how a world-class shipping company like DHL gives the job to the people who even don't know what is customer relation. In fact, I would say that it was my mistake to go to this branch when there are a lot of other collection points with professionals. I shipped an important educational document to Canada. And I clearly told the person at the front desk NOT to open the sealed envelope because it is sealed from the University with the seal of University. And if someone opens it the validity will be void.Because it is a transcript. From there he started mumbling like no it's not the law, I have to check it and verify the documents. I told him the this was not my first time sending educational documents through DHL, in fact, one month back I did send a document to my university from your Dubai branch and he was like "no this is the law of DHL I don't know anything about Dubai branch". I mean it's okay you check the package but it doesn't make any sense that the front office person has to read and verify the documents a customer is sending. Really pathetic and unprofessional way. Never go to this office.

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• Mohammad Al Ghafari

  06 December 2020

  Don't put older people on customer service who are not qualified to be there.
  No Customer service skills

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• Muhammad Sohail

  24 November 2020

  Location is very good near the main road

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• Top Note

  20 July 2020

  Always they put my shipments on hold and I have to call the customer service and loosing time with no obvious explanation of why they doing so! Yesterday they uploaded my shipment on the delivery vehicle and then they unloaded it claiming it's non direct service area which means they need to send it to another courier and bla bla bla, the funny thing is that I have received many shipments to the same address and I live in the heart of the city and all DHL drivers know me. This will be the last time I use any DHL service

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• Vishnu Vardhan

  29 June 2020

  Gud service by staff, but long waiting period bcz of only one staff for both sending and receiving..

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