My wife and i can't recommend The British Veterinary Hospital enough. We have been dealing with them for many years now and have always been hugely looked after. The warmth and care that is offered is unsurpassed. A personal and hugely respectable establishment . Thank you Dr Jo And Nurse Tracey. Mik And Kat Allen
Avoid. Terrible Experience.No management structure.No communication.8950 AED to relocate a small dog to Poland.I could write a book.Dubai Law firm had been instructed as they refused to return the money after we gave up on them and used another BESPOKE Relocation company. 1500 AED and all done in less than 60 minutes.Our dog flew out that same night. BVH telling us that it is all very complicated and it would take 2 days @ least to process. Well, Most things are complicated if one does not know HOW to do it,as is the case here.They eventually offered us half.We refused as they had done Nothing. After more pressure,they eventually returned all of our money. They wanted to castrate our dog knowing he was due to Fly at any moment.Two Tier Service for this Op. Gold or Normal ! I forwarded it to a UK soft tissue referral specialist who said that the Gold option was "Fluffed up",and simply Standard in year 2017. The cheaper Option was a "Disgrace and not fit for purpose". 1 Rabies Jab that was not needed and very expensive. £200 + phone bill trying to find out WHAT was happening. The problem is at the top,not with the Relocation team whom are starved of information it seems.I have no reason to doubt the skill of the vets,but far too expensive even for Dubai.As a Brit,I object to this place giving the impression that it is somehow the Appointed British Vet hospital in Dubai.It certainly is NOT.
NEVER GOING BACK
Do they usually sound that you are the one at fault, yes they did that with me. I have rescued over 25-30 cats as a member in one of the leading rescue and rehome team and i have tried most of the vet clinics in dubai and I come here for good service as i wanted to spay for one of the cat which i rescued 5 years back and i have been giving heat injection and had hiv test every single time but here i am in BVC for cat spaying. I insisted saying i have done the fiv test and i dont need it. I know any doctor in the world would understand its not needed When i say its negative. It was determined that it was miscommunicated that they thought it was hiv negative before i rescued the cat and that i didnt do the test again when i said i did it every time i gave her heat injection ??? Common sense how can i knw it is fiv negative before i rescue a cat. If it is miscommunicated why do i have to bare and the word said was that management would decide and there my cat lying there after the operation and not wanting to make any problems i left and i knew my money is gone. You guys got amazing medical expertise one of the best as i knw but doing something like this and not doing anything about it. There goes one of your customer :) good luck with the money you got and the more you get, never going back here.
Ps : COST told for spaying 990dhs through the phone after giving every detail and after the operation 1500+ And my previous cat i had to spend around 2300+ dhs for some medical reasons with these people and i had no objections but this incident , goodbye.
Avoid. Terrible Experience.No management structure.No communication.8950 AED to relocate a small dog to Poland.I could write a book.Dubai Law firm had been instructed as they refused to return the money after we gave up on them and used another BESPOKE Relocation company. 1500 AED and all done in less than 60 minutes.Our dog flew out that same night. BVH telling us that it is all very complicated and it would take 2 days @ least to process. Well, Most things are complicated if one does not know HOW to do it,as is the case here.They eventually offered us half.We refused as they had done Nothing. After more pressure,they eventually returned all of our money. They wanted to castrate our dog knowing he was due to Fly at any moment.2 Tier Service for this Op. Gold or Normal ! I forwarded it to a UK soft tissue referral specialist who said that the Gold option was "Fluffed up",and simply Standard in year 2017. The cheaper Option was a "Disgrace and not fit for purpose". 1 Rabies Jab that was not needed and very expensive. £200 + phone bill trying to find out WHAT was happening. The problem is at the top,not with the Relocation team whom are starved of information it seems.
Hy husband and I recently relocated back to South Africa. We have adopted two beautiful cats in Dubai. We contacted the British Vetenary Hospital regarding their relocation services. I would highly recommend them. From the first phone call they were professional, friendly, helpful and patient. The procedures went smoothly and without any hassles. They even sought to it that my babies were delivered to my doorstep in South Africa. Safe and sound and not stressed in the least bit. Thank you to Beth and the whole relocation and vetinary team at British Vetenary Hospital. You guys are the best!
I've had all my pets treated here. Very professional and kind staff, they know how to handle nervous animals and have never failed me before. I've been going here since 2014.
The receptionist bangs the phone of ur face when u ask her that u want to speak to a dr or a nurse . Day time called at 11 am today . Just another money hungry business of pets
Good service. However, prices are extremely high. 1300 AED for abdominal ultra sound?!!
They keep changing doctors and the schedule of doctors are quite confusing. You see a doctor couple of times and then she disappears.
Aed 120 / day for Cat Boarding is a rip off. Shame on you!
e-mail. pease!
Professional and friendly staffs with in depth knowledge of veterinary medicine. Excellent handling of pets. The place is also very clean and well maintained.
Very clean, tidy and professional Vet.
Staff (Reception, Nurses and Doctors) very friendly, helpful and professional. Doctor called each day to update me on my pet's health, and was very clear when explaining pet's condition and tests to be done.
A number of tests were performed to rule out other illnesses, it was quite costly, but health is a priority. It's worth paying slightly extra to receive a western service, in a clean and professional environment.
I had my cat for consultation and they've done some test without informing me about the additional costs. It was fine for me as long as they cure my cat's illness though the cost was a lot but after giving the right prescription as well as the right food, my cat never got any better.