Name: Audi Dubai Service Center - Al Nabooda Automobiles LLC
Address: 8th Street - Industrial Area 3 - Dubai - United Arab Emirates, AE
Telephone: +971 800 2834

Audi Dubai Service Center - Al Nabooda Automobiles LLC is a car dealer, located at 8th Street - Industrial Area 3 - Dubai - United Arab Emirates. They can be contacted via phone at +971 800 2834, visit their website www.audi-dubai.com for more detailed information.

Location :

8th Street - Industrial Area 3 - Dubai - United Arab Emirates

Contacts :

Added by Jopie, at 21 February 2017

Monday 7:30 AM – 6:00 PM
Tuesday 7:30 AM – 6:00 PM
Wednesday 7:30 AM – 6:00 PM
Thursday 7:30 AM – 6:00 PM
Friday Closed
Saturday 7:30 AM – 6:00 PM
Sunday 7:30 AM – 6:00 PM

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Kashan Aslam

05 May 2018

This new Audi Service center is massive with fast turnaround for car servicing
Fritto John

21 April 2018

Worlds best audi service centre
Great customer satisfaction rates guaranteed
Sun Kyu Kim

01 April 2018

They intentionally ignore customers calls and even if the answer, very unfriendly..
Very overpriced
also advisers make you feel very uncomfortable when they check up your car..never smile..
Framil Apurado

20 February 2018

Horrible service for a German brand. Your car will literally sit in their shop for days even for a simple job to be done.

Lately, I’ve been hearing noise on my steering wheel. Took it to them, checked by 1 technician, then I was told that it just needs some lubrication. I was asked to book the car on another day. Can’t be done on the same day. So I booked my car. Dropped it on my appointment day; 7.30am - half an hour earlier than my appointment time - hoping I could my car back earlier that same day. To my surprise , I was told repair can’t be completed within the same day. They had to call me the next day for an update. Seriously? But I didn’t argue anyway. The next day (which is today), they told me some bushings need to be replaced and my rear brake pads as well. They have to order the parts and will arrive only the following day. Don’t they keep a stock if these parts at all??? These are fast moving parts for goodness’ sake! I was asked to leave my with them for another 5 days! This is just for doing a simple job that can be any other shops for just a day. How do I know? Well I’ve got a Volvo and they’ve never kept my car for more than a day even for much bigger repairs.

Another issue I have is my extended warranty. The AC duct under the front passenger seat is getting loose. I ‘ve never touched it, no idea why it became loose. They technician said that it only needs to be fixed, no parts will be replaced. But they’re asking me to pay for it as plastics are not covered by the extended warranty. Are you kidding me??? These people are ridiculous, incompetent and poor customer service. Such a shame to handle this brand!
Saad Saad

14 February 2018

I like this workshop. The staff are very knowledgeable and the service is efficient
Voi Loo

04 January 2018

this is really poor service. really run as big company but lower efficiency.
Johan Sinck

14 December 2017

Registered online for servicing, audi called within 24h to confirm the appointment.
Dropped the car off, and audi took care of everything. The service representative kept me informed about every step of the process.
Picked the car up, representative showed me the work that had been done and signed off all documentation.
The whole process went very smooth.

Very positively surprised, especially after reading the reviews here.

From my experience I'd definitely recommend this service.
Karim Merhi

02 November 2017

Great service with minimal waiting time. Very friendly staff and impressive facility.
Jackey Lui

04 October 2017

Always take longer than needed, always have to fight to push them for faster service. I couldn't believe manager insisted to charge me for labor time for the same issues I paid for 5 months ago, while car in garage for 3 months in summer. Also they shocked us to request overnight the car for replacing one lightbulb??????
Dr.Mohamed Ibrahim Hassan

16 August 2017

Definitely a big garage yet they are over priced, my car has been there for more than three months and still counting for gearbox issues.
They won't spare a chance to rip you off your money and definitely the worst ever decision is to buy an Audi as second owner because they are the only car agency that refuse to extend the warranty to their customers and punish them.for not buying as first owners which should also affect you if you are selling your car to secondary market.
Really I wish I could have reversed my investment in Audi to either BMW OR MERCEDES-BENZ.
Never again Audi
Faisal Mehmood

07 August 2017

unreasonably strict appointment ( 54369)
it's dubai and people get late.
Nobody can leave all his important works and be there at exact time.
1 hour up and down is part of dubai life and it ain't much of a deal. They should accommodate clients rather than refusing to take the car without any legit reason.
So one fine day I had an appointment and I called the service advisor to inform that I'll be 1 hour late. But even after requesting a lot the response i got was reschedule the appointment which was after 2 weeks.

Besides the service advisor told me for reschedule some one would call.
But there was no calls at all.
Poor customer support.
James Connors

03 August 2017

Rear brake pad light start flashing 1 week after service. Had to return to the garage to get it replaced. They had planned on replacing them when we returned the car to get another part replaced but no one mentioned this when the service was done.
So I returned to get the brake pad replaced and was asked to come back Two days later . Appears they do not understand customers time is valuable and where they have overlooked something they should be attempting to resolve it as soon as possible.
Interestingly while I was there, one customer waited 30 minutes to be seen, another couple left furious over something and a third customer was being given an apology.
The staff are pleasant but I think the management and staff need to be trained in proper customer service.
Fadi Akel

22 May 2017

To whom it may concern,

We have been a loyal client to you brand since 12 years, yet the last experience with Al Nabooda service centre has left a bad taste for business with you…
My wife and I have a bought an Audi A4, three years back (A4 2014) and we have got a service contract that got expired on January 2017. The Car has been serviced with Al Nabooda service centre since the day of purchase and every time the service audit results showed that car in a perfect condition… (NO defaults whatsoever)

On Feb 14th, we have admitted the car to the service centre as usual, and to our surprise, a week after the service contract expiry, your service team have “DISCOVERED” more than 20 defaults in the car for a total ridiculous estimate of 20,000 AED !!!! (ref here-attached)

when we have requested a clarification in this regard they have explained that these points were not within the routine checkup that the service contract covers Despite the fact that some defaults has been highlighted as CRITICAL !!!

The matter has not been resolved up to date as we did not receive any logical explanation for this astronomical figure that has been presented to us.

Three Weeks ago, the car broke down in the middle of sheikh zayed road and we had to drop it at the service centre to understand the issue, a service agent representative Mr. Sayed (from al nabooda service centre) explained that the issue is a default in the fuel unit, and gave me an estimate of 3300 AED for this malfunction… We have decided to fix the car since it was OUR FAULT that we have bought an Audi apparently!! after a week in your service centre the car has been delivered on the 13th - Yesterday the BROKE DOWN AGAIN for the exact same default!!!!!!!

Since yesterday and your service attendant is either on lunch break or not of his seat and this has became frustrating if not INSULTING
Buying an Audi has always been a conscious decision related the the high quality and great service that the brand promise its clients…
I am extremely disappointed with the fact that the brand can not stand to its promise…

PS: When I have requested a managerial number or email from Sayed, he deliberately explained that your team will take TWO WEEKS to answer and email !!! another alarming customer service practice… yet guess what HE WAS RIGHT FOR THE FIRST TIME
Nasser Ahmed

08 May 2017

S4 quatrro,completed 5yrs& 100k km.. there's some gearbox prob they played around. & gave the car back & said it's fine, now! with bald Tyres !:). I asked why.. engineer said "testing"!! 4K dhs new Tyres.. & going with gear judder :/ engineer suggested "buy a new one"! ;)
Stuttgart Cars Dubai

10 April 2017

I understand why the brand like Audi allow to do any job by Pakistani, Indians, or any other nationality except Europeans. It is cheap to pay them that small salary, but it also corresponds to the quality. Me personally experience terrible language issues, completely low intellect and other issues POOR DUBAI SERVICES. I wish it was Europe approach.
Narayan Ramaswamy

18 March 2017

Awesome place. State of the art facility and feel totally pampered. Quick turnaround time, valet parking, awesome coffee and friendly staff!!
Julia Dickerson

28 February 2017

Honestly you have a fancy state of the art facility, but I literally have a window that wont go up properly on a 2016 Q7 and you need my car for a week. Which basically means it will sit there untouched for 6 days and then you will take 2 hours to fix it. Horrible horrible service. I would strongly recommend to anyone I speak to to steer clear of buying an Audi in Dubai due to the horrific service.