The Glen Volkswagen
2 Amanda Ave, Gleneagles, Johannesburg, 2190About
Location :
Added by Jopie, at 26 September 2016
Opening Hours
- Monday 7:00 AM – 5:30 PM
- Tuesday 7:00 AM – 5:30 PM
- Wednesday 7:00 AM – 5:30 PM
- Thursday 7:00 AM – 5:30 PM
- Friday 7:00 AM – 5:30 PM
- Saturday 9:00 AM – 1:00 PM
- Sunday Closed
Gallery
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14 Reviews
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07 April 2018
Tried to scam me into replacing perfectly good parts. Fortunately I took my car to another VW dealership who were able to give me an honest service. Please don't use this dealership.
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07 April 2018
Used to service my car here regularly. At the last service, when my car was returned to me, my engine and battery covers were missing. I reported this to the dealship but no one seemed to take this seriously. Would not recommend this dealership to anyone.
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30 December 2017
Zero service!!!!!Took my vehicle to VW The Glen on Thursday 21 December requesting them to service and repair my air conditioner as it was not releasing any cool air. Got a phone call from Priha telling me that they picked up my vehicle was in an accident and that it was not properly fixed but that the air conditioning was fixed. When I got to VW the technician Peter told me that Priha misunderstood and that I had nothing to worry about. As I drove home I relized that the aircon is still not working. Contacted VW the Friday morning and was told to bring it back. I also received a phone call from a lady checking if I was happy with the work that was done and after informing her of the issue she told me that she would inform the service manager. Went back on Wednesday 27 December then got a call from Priha telling me that they now all of sudden discovered a pipe that was damaged, yet again she and Peter could not decide on how this was missed on Thursday. I was told that the service manager was now involved and that the aircon would be fixed. Friday 29 December around 14:45 I called Priha to get an update and was then informed that the discovered another pipe leaking but that I should just give her time until 14:50 to call me back. Guess what, it is now 30 December (and VW is CLOSED) and I am still without a vehicle and Priha never called me back. My question where is the Service Manager?
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23 October 2017
Almost everytime that my VW Polo GTi were booked in for a service or warranty repair at The Glen Volkswagen, I found that the workmanship was sub standard and my vehicle was not properly repaired/serviced. Due to this, I suggest you purchase or service your VW at another branch.
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23 September 2017
Found out a year later, that major service did not happen. Heard fuel pump whining, on closer investigation found a really old fuel filter (1 year or older) checked invoice was charged for the replacement but it didnt happen. Inspected further found plugs and more that were not replaced. Car has only seen this dealership from 2010 - based on this finding cancelled planned service for this year and all subsequent transactions with this dealership.
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18 September 2017
The WORST, of the WORST Volkswagen dealership we have EVER experienced. A.k.a Volkswagen VW The Glen. Basically laughs at customers, VROT after sales service, SCRATCHES your interior and windows when they 'work' on your car and takes absolutely NO responsibility for this. Breaks your car electronics out of spitefulness (this has been confirmed to us by another VW dealership). Every second month you have to be inconvenienced by booking in your car to the workshop because of problems VW can't find / fix. Volkswagen is really becoming pathetic to say the least. And pray to God that you NEVER have to deal with this disgusting, spiteful, horrid The Glen VW dealership. From a former big VW fan, after months of problems now absolutely hate this brand.
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30 June 2017
Great, I felt welcome.
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05 June 2017
Bad service, the lady that checked in my car was on her cell phone and wasn't paying attention to what I was saying, she wrote the wrong details down and the workshop carried out incorrect repairs, the qaulity controller test drive the car but didn't notice the warning lights and jerks and the service consultant verified the car is in 100% condition while it wasn't took it back for a complaint repair and they treat it as low priority and tell me it will take two days to do a diagnostic!
Last time I took my car there for a faulty sun visor light they wanted to strip my dash board, Hatfield VW in rivonia just replaced the sun visor as a warranty repair quick and easy!
This is the last time I use this VW and I'll advise all my family and friends to stay awayresponse / report this review -
02 June 2017
Worst service ever!!! Previously had great service but this time around has been horrible! Feel so crooked can no longer trust that branch. Be careful!
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17 February 2017
Bought my first car at VW The Glen and the service was totally awesome. Two years later it's shocking that the best salesman left. Atmosphere is totally not the same.. Would've rated it 5 stars 2 years ago.
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13 February 2017
Friendly service, labour rate is a bit high.
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22 January 2017
I love this garage,service is excellent
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06 November 2016
Great service and bargain deals
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03 October 2016
We were on our holiday to the coast when our car broke down outside the cbd at arround three pm on Thursday 29th . The closest vw was the glenn. They speedily helped us to get the car in to the work shop. Etienne was amazing helped us to sort things out that was never fixed properly. Our car has been in and out of the workshop four times on major issues since we bought the car last year at vw braysnton. When the car broke again on Thursday I thought our holiday was not going to happen. But this branch really turned this nightmare into an amazing experience. Thanks to vw Glenn and all their staff that looked after us and helped us so speedily to get the car sorted so. We can continue our trip.
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