Sorbet Lifestyle Crossing (Salon)

Location :

Shop 12 Lifestyle Crossing West Rand,, 1734 Hendrik Potgieter Rd, Wilgeheuwel, Johannesburg, 1734
Added by Jopie, at 29 August 2016

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• Anonymous

  06 April 2018

  I moved an appointment from 2.45 to 4pm as that’s when my preferred therapist was available according to the lady making bookings. I arrived and waited at the door for 20 minutes without anyone attending to me because the lady at the desk was taking payments and other therapists were busy with customers or just walked right pass me. I eventually told 2 people I was waiting for Rea who, it turns out was actually booked for someone else!😡
  I was then called upstairs by another therapist asking if I’m soaking off (which I am not) thinking she would help me. I then just stood around whilst people spoke amongst themselves with no update to me.
  I decided to take a seat to wait for an update thinking Id soon be told where to sit/ go, still nothing! I had to AGAIN flag the lady at the front desk (Portia) to ask what’s going on. She wanted to put me in a wax room and then said oh “ it’s not going to work”, all desks and rooms are full! Can we book for tomorrow (Saturday). I said no I am not available hence booking today!
  It was clear to me that my appointment in fact WAS NOT booked for the time discussed.
  
  One usually receives a text to confirm your booking which I also did not receive.
  
  It is now 16.35 and I’m told someone will help me at 16.45.
  I am very frustrated by the service experienced. Portia has just come back to say no one can assist me. I am now leaving Easter 40minutes of my time for nothing only to be frustrated!!!
  Terrible 😡😡😡😡😡

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• Anonymous

  06 April 2018

  Betty is fantastic, friendly, polite, and focussed on detail. Well worth the visit!

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• Anonymous

  05 April 2018

  Imagine having an appointment being ushered into the treatment room then being ushered out again as another client is somehow more important. Not enough treatment rooms?? Customers don't count??? Preferential treatment to certain customers??? You won't see me again. That's for sure 😠

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• Anonymous

  19 December 2017

  Lines are always busy.

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• Anonymous

  06 November 2016

  Sorbet has been voted the best beauty mecca and best nail bar. According to the brand manager they concentrate on people and not on making money.

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• Anonymous

  05 September 2016

  Always too busy to fit anyone in.

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