Those guys are professional & the dealer has set my mind free, true, its Merc or nothing
Calling in telephonically is always a nightmare. One is put on hold for ages; leave a message, call rarely gets returned. A VERY poor excuse for a Merc dealership. The GM never returns messages!
Staff were late, parts salesman must do the payments aswell, Customers were queuing, really as this multi million rand business
Very good flow of traffic in pressies but not good parking space.
Amazing service booking in my vehicle, taking me home and collecting me after my vehicle is serviced. The best or nothing.
Disgusting service. They have no right to call themselves a Mercedes Benz Service Centre. The service advisors have no knowledge of the product they are servicing.
Terrible service , how on earth can you phone a service consultant for 5 days and every time you get told he will come back to you , but never bother. Maybe a a few kilometers away one will get proper service.
All good just what you expect nothing more nothing less
Disgrace to the Mercedes South Africa Brand..appalling and pathetic experience from the receptionist (Amanda) to the parts and service department - unfriendly and unresponsive. I use to have my car serviced here but will make the trip a few kilometres down the raod to Bedfordview for better service!
Good location right next to the highway exit. Pleasant and helpful staff
The Best or nothing vele!!
Awesome customer service
I took my W204 C350 to have its electronic ignition replaced. This was on the 20th April 2017.
Was told to wait a week as the part has to be ordered.
I called on the 2nd of May to follow up on the progress, after having heard nothing for a week. Was told the part has arrived and my car will be ready on the 3rd. No courtesy car was even offered. I used buses throughout to get to work, this after over 15 years that I haven't used public transport.
The service advisor (William Webster) called my wife to say that I needed to order another part in order for my car to be fixed at another 8 thousand rands more.
When I called him to try and find out what was the problem I was sent from pillar to post. This was around 10 in the morning.
I spent the whole trying to find the service advisor. Strangely enough though, when my wife calls him, she finds him lol
At around 16h30, after complaining to the receptionist she suggested I talk to service manager.
To cut it short, I am on my way to the dealership, to meet the two gentlemen.
I am not expecting any good customer service, I am just gonna be told whatever story and left there like always.
By the way I am still using a bus to commute to and fro work.
terrible sales service. want to test a car c220cdi. i battled about 2 weeks to get someone's attention. after i got a sales person to call me. to arange a car. so my business got very busy for me not to beable to test right away. i send an ema explaining. and that i will make a stop the coming monday since then i never hear from them again I've send a few emails but know one care. soyes there are plenty other car company's on the market i guess. don't want to know how bad there after sales service.