The atmosphere and the friendliness of the Sales Team. The deal that was structured for me made McCarthy Toyota Woodmead my first stop shop
I enjoy having my car serviced here as they open on a Saturday morning.
Out of dealerships across the country, this has been the worst representation of Toyota I have ever had. If I did not drive and love Toyota, and this had to be my first stop to buy a new car, or have my new car have its first service, I would drop Toyota like a hot rock and walk away. I expected more from Toyota. Wont be going back there due to 2 people poor service when customers interfere with their day.
We are struggling now for the 4th week to get our money, R155 000 refunded as we did not finalised a purchase deal on double cab GWM as a lot of things were wrong and not a full service history as was said. We took the GWM the Friday afternoon as it was not put through the license testing as promised but Ike said he will collect the bakkie again the Monday to put it through the testing and licensing procedure. However my son Jurie phoned Ike the Saturday to complain and send him a whole list of things were not fixed and the service history that was not in order, the bakkie's engine is not well and that he is cancelling the deal. The money was already paid over to the branch. NOT A BRANCH I WILL RECOMMEND TO ANYBODY. The ombudsman and relevant authorities will be notified of this lack of action to refund the amount immediately.
Did not do what I asked: did not check check that the break lights/indicators worked after replacing bulbs (they did not), did not rotate my wheels, balance and align. Seem to be more interested in getting as many cars through the system as possible and quality of service has gone backwards. In my opinion the Bidvest group as a whole is not customer focused, just money money money.
Great deals. Try the coffee and the hot chocolate while you wait. Really good. Mmmmm
The information that I wanted .readily available. Thabani & Chris from new and used vehicles are a marvel to deal with.
Inefficient transport service, waited for 40 minutes and had to make alternative arrangements. Staff are not helpful and always presented with an attitude when customer reports an issue. Service offered to do wheel alignment and balance results to coming back and attend to the same issue thrice. Secondly, given poor excuses without looking into the problem. Thirdly, due to a "minor service" they do not check the car fully to inform clients of possible replacements. These issues are serious for safety reasons for having any car serviced. Absolutely shocking to come from the Toyota. Will not be returning to McCarthy.
Worst dealership in GP. No after sales. Now I've been asking for papers for 3 days and the sales consultant Khomotso is playing hide and seek
Most pathetic service ever! Biggest mistake of my life to take my car there for service. Dropped my car at 08:00 on the 11th of March. Unlike at any other Toyota dealership I've taken my car to, I was never offered any transportation to my home, I had to hire cabs from Woodmead McCarthy Toyota and back! Only got the service invoice almost a month later on the 4th of April, following countless phone calls from outside SA!
Sent in my vehicle for a noisy gearbox. It was in their workshop for 2 weeks. Returned to me with a faulty cluster and the noise is still there.
Have been a fan of Toyota for some years but due to being given an extra product that you don't need which was a Tracker from Bidtrack at a cost of R3500. I cancelled the product on a Monday but still it was installed on a Wed without even getting a message or a call, now i have to folk all that over a period of 5yrs . Michelle Hull promised to refund the money into the vehicle account but up to now she is no where to be found, try to be a truthful person please.
Just getting better Thabani Ndlovu is the best
Bought my car here, entire process was completed in a day. Was efficient and professional. Highly recommended.