never picks up a phone, not once after 8 calls
BAD BAD BAD BAD BAD! From 8o clock this morning not one answer on the phones DISGUSTING
Excellent service consultant Olie made me a happy and satisfied customer.MTN CAPE ROADNEWTON PARTPORT ELIZABETH.
Cancelled an upgrade more than 2 months ago after giving back a brand new phone that didn't work. Getting no feedback no new phone and still being billed by mtn. Don't know if it's the process that takes months to complete or if the staff just aren't qualified to do these things?
But they can initiate a contract fairly quickly
Worst store in PE. We sit for 2+ hours to obtain a new sim/number (systems were apparently problematic). Also claimed to have Rica'd the sim but didnt bother. Don't waste your time trying to phone them either as they ignore all phone calls.
I've been trying to get through on the one and only number provided for the last two hours, this after spending half an hour in branch earlier trying to do an upgrade that could not be processed due to an admin error or glitch on their system. Still waiting on them to return with a call to resolve that issue.
Got helped out and i got my contract but I am struggling to get hold of this branch so that I can find out when my sim will be activated. On day 3 and it still hasn't been activated. Reason for bad review is purely because they don't answer their phones which is poor service. Make this a priority please.
You wait forever for somebody to help you. There is no waiting cue system in place. When somebody finally helps you, their "system" is slow or off-line. They clearly have no idea what customer service is. I have used this branch a few times and it seems to be getting worse than better.