Perfect service, fast and time saving
Absolutely shocking huge rows & once in to find "unmanned" counters that could move along customers. Hate to think how much productivity is lost. Waiting for nearly 4 hours to get service for a simple task.
Worst experience and service! We have been waiting from 11h00 and it is now 14h30 and have not even gone In to the main waiting area yet. These people have absolutely no pride in their work and have no consideration for the people they service,however,once very helpful guy (Theuns) made the wait more bearable by communicating what was happening next.
It's a lie that SARS opens at 7am.
I was there since 6:15am and they only started assisting at 8am. The displayed working hours also state 8am to 4pm
Currently I am Flagged as thief for stealling SARS money,yet I never stole
Money but on contrarry I had overpayments in all SARS accounts such PAYE,SDL,Vat tax and income Tax.I discovered PAYE overpayment 2008/07 and they ignored that fact and delayed for 8 years. I got paid in 2016/02 that payment after struggling and proving to SARs fact for from 2008 to 2016. I am not theif.
Has definitely improved over the years.
Don't get there after 15:00 as you won't be helped
In a good day it can go real fast and in the busy season you can wait for awhile.If you really hate queues I would advise you to do e filing.Service has been good to me
Had to stand waiting outside in the hot sun for almost two hours before we finally got inside the branch and got issued a ticket - they really need to make a different arrangement for the outside queuing system. Once inside things moved along at an acceptable pace. The consultant that dealt with our query was friendly, professional and very helpful.