Amazing cars, great staff
Soon to buy a car there
Great service indeed. Thank you
Service levels need attention
I am very disappointed by Land Rover The Glen! I bought my Range Rover Evoque in April and had to book it in at Land Rover Sandton (this is the closest dealership to me) because the boot latch failed. I was extremely distressed to hear upon my booking confirmation that I had missed a service and there would be consequences. Apparently it was supposed to be serviced in May (I bought the car in April). I have never heard of someone having to service their car 1 month after purchase. My attention was never drawn to this fact. Had i been made aware of this I would have insisted they do the service before I took the car. It is ludicrous that Land Rover The Glen has taken absolutely no responsibility for this oversight. The reason they have washed their hands of this is because they made me sign a piece of paper acknowledging when the service intervals were. The next service on the page I signed was for 26000 kms or 12 months, but a reasonable assumption on my part was that 12 months was from the date I purchased the vehicle as one would assume they would sort it out before selling it on, especially as is was so close to the service due date. As I did not buy the car new I don't automatically know what month the car was registered. My car is currently on 18000 kms so I never dreamt that it would need to go for its 26000kms service. The courteous thing to do would have been to telephone me reminding me to service 1 month later, or to have serviced it before handing it over. This experience has really tainted my experience with Land Rover.
Great deals. Awesome bunch of staff.