What a bad Toyota dealership. Bad service. Staff is very unfriendly and very unhelpful . I walked in there three times in two months to enquire about a double cab hilux. After walking around the showroom for about 10 minutes looking at the vehicles and looking for brochures about the vehicle i wanted to purchase no one assisted me. After i found the brochures i walked out. During December i purchased my Hilux Dubble Cab from McCarthy Toyota in Bruma where i was assisted the first time i walked in.
Great sales division and second hand sales, but a poor servicing division
The best place you can get where you can buy car's the service was fantastic and all the people are so friendly you feel if you're part of the family thanks guys
Service has gone down. Fanbelt needed to be replaced twice after the wrong size was fitted
Took my car for the required service - was excellently done and the car was also cleaned and vacuumed.
Always friendly, always fast.
Very very poor after sales service. Sells cars with problems and if you as buyer ask for help they just ingore you.
Very unhappy, but its fine, will never buy from them again, and will tell everybody i know the same.
Friendly staff. Very informed
If you want to keep your Toyota running ask for Andre in Parts Dept. he has all the experience and knowledge to keep you going !!!! I deal with no one else, Thank You Andre !!!!!
Why they call these places "stealerships"
My experience with an oil-change service: Always trying to add on work that's not specified by Toyota (not the first time). Performs work (in violation of the Consumer Protection Act) that hasn't been authorised. Studs left loose. Plastic tabs broken. Shrugs off any responsibility for theft by staff.
In all, an untrustworthy service agent, and not the most competent either.
Good service
Had issues with my boot of my car and although it was not really their mistake or even a factory fault, they were more than willing to assist me and also solved the issue, without charging me a cent!! Well done CMH Toyota! Waiting area is not bad, with an hours free wifi and also free coffee and pop corn. I would suggest though that they add some power hotspots here where you can charge your laptop or phone while working and waiting, just a thought.
Good service and good follow-up
The most casual dealership I've ever come across; 'tomorrow is still another day' mentality. I have called them 4 times in total to confirm a booking; the first 2 times they tried to 'transfer' me to servicing, I waited until I hung up. The 3rd time I phoned, I had to ask the receptionist to get someone to call me back. 3.5 hours later, I am still waiting!! I have just tried again, the phone just rings.Other car manufacturers would have sent an SMS confirming the service for tomorrow!
Bought a car here many years ago. Service was good.