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Added by Jopie, at 19 November 2014
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11 Reviews
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17 March 2018
Beautiful gardens, safe and secure property and friendly staff.
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17 January 2018
Excellent Service, clean, neat and tidy rooms..
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16 November 2017
Expected better for a 4 star. Only a shower in the bathroom, the one bed in room was so old, the legs had fallen off. There were still an old shoe under the bed from some previous guests. The fridge door shelf was badly cracked and couldn't support anything properly. The bathroom floor was very dirty. The DSTV package offered is extremely limited. Our first breakfast was satisfactory, thereafter it deteriorated drastically day by day. The venue looks fantastic but the actual stay and service experienced was very poor - rather disappointing.
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16 September 2017
Nice premises and good food
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04 September 2017
Great people with great service and facilities
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04 July 2017
Nice place very worm and home like lovely assistance no complaints
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11 December 2016
The room we stayed in was very pleasant however there wasn't any soap, shampoo or milk for tea/coffee in the room. When we came back from seeing friends at 2040 the lady sitting at reception didn't look up from her book. I find this rather rude. The breakfast was fine and kitchen staff very pleasant. However because of the disinterested and to me rude reception staff I Woll not be repeating our stay in future.
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02 November 2016
False advertising!!! There is no free wifi as stated. Nobody knew how to operate the safe. Mini fridge was switched off and no milk in the room plus the coffee was cheap and nasty. Cold baked beans with the breakfast, straight from the tin👌yum yum.
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30 September 2015
as Dirandaboleng social club (12 members) we lodged here on the 24-27 September 2015,We were received well even before check-in time.it is not a self catering accommodation but i tell you all we needed has been met with hospitality; they gave us gas cylinder stove; their equipped conference kitchen, and all we needed without hustle.beautiful gardens,fine security and we felt being home away from home.advice is when you book please be specific with what you need you wont be disappointed.thumbs up we enjoyed our stay and best room service.ladies thank you very much for your support during our stay.Rob i thank your for being available when we request how our accommodation should be structured
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05 January 2015
We spent our holiday in December 2015 at Fawncastle. Worst accommodation / customer service ever. We had no electricity for 2 days (apparently some electricity cable problem : which was matter-of-fact explained to me was not their fault) with no DSTV and hot water for the 2 days (we had to seek bathing facilities elsewhere - after a 1 hour drive). When we arrived at Fawncastle we were met by an austere woman (with no smile) who showed us our room with no further comment about the itinerary at the guesthouse. I later had to go down myself to enquire about more information of what to expect from our booking at the guesthouse. By the way, after 21h00 you are on your own as there is no management/staff on the premises!
The air conditioner never worked and the breakfast served is below par (there was ants in our tea which meant the urn was not washed and refilled that morning). I requested for the water to be changed. The room is in a pathetic condition and need urgent upgrading e.g. the water in the bathroom shower tap only trickles out and there is grime accumulating in all corners of the room right through to the bathroom. I reported to the lady in charge that they must have a back-up generator for the electricity problem and I was informed that they don't have a generator. I asked for compensation for the inconvenience but was offered none. Rob is a real bullshitter as he did not follow through with my complaint and gave some feeble excuse that there is a generator but it is not working (note that the manager on duty previously mentioned that they don't have a generator). I will never book with Fawncastle ever again! To those who use the service of Groupon, be weary when booking accommodation.response / report this review -
26 November 2014
Average lodging
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