Name: Durban South Toyota
Address: 2 Prospecton Rd, Prospecton, Durban, 4113, South Africa, ZA
Telephone: +27 31 940 4464

Durban South Toyota is a car repair, located at 2 Prospecton Rd, Prospecton, Durban, 4113, South Africa. They can be contacted via phone at +27 31 940 4464, visit their website www.durbansouthtoyota.co.za for more detailed information.

Location :

2 Prospecton Rd, Prospecton, Durban, 4113

Contacts :

Added by Jopie, at 14 May 2016

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday 8:00 AM – 1:00 PM
Sunday 10:00 AM – 1:00 PM

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Stephen Oliver

05 April 2018

I asked for a quote on cruise control for my hilux via a phone call (or 4). Response time was not great. And then a guy in the parts department told me to make payment first before they order my part on an "estimate only" quote? Since when does Toyota demand payment up front? Is that normal? If it is then he could at least improve on his customer service. I'll change my review if all goes well after the installation but for now I'm pretty pissed off.

[Edit] they made a gap for me and installed the cruise control after hours at no expense. Very happy with there after sales service. It was a bit of a mess in the beginning but now I'm super happy.
Njp2310

17 March 2018

Ivan Kasavaloo was exceptional. I also enjoyed a free cup of coffee.
Valdez Dludla

16 March 2018

It was cool servicing with Durban South Toyota , especially Express Service. The kept the promise of 1 hour perfect service.
SHAFIE BUX

06 March 2018

I bought a car in 2010. Went to trade for another. I found that they were not very enthusiastic on the "trading" front. I found them not very flexible and were stubborn to say the least. Sort of "take it or leave it" police. i did leave and got a FAR better deal from Imperial Toyota Randburg. Bought online - went in blind but no regrets. Will definitely do it again. Those guys are phenomenal. Please give Werne and team a call - you will NEVER regret it.
Philile Dlaba

09 February 2018

A very poor service on Sales dept. A lady by the name of Nozipho Mthethwa a sales consultant offered me the worst service ever☹. I came to trade in my Toyota car. She said she will call me but never did that. I called her the ff day she said I must bring the car for evaluation, I went there it was done, she promised to come back to me again she never did that. I called to find out, she said I must call later, when I call later I didn't get hold of her. The ff day I called againshe asked me if I'm using my cell phone or work phone? I said I'm using my cell, she said I must drop the phone she will call me with her landline I did that. I waited until todayits been 2 weeks now, she never called me. I don't even know what was the outcome of the car evaluation.

Since I wanted the car badly, after 2 weeks of waiting I went to another Toyota dealer. Wow! Im so happy I got my new car with me just within 3 days 😊.
I will never buy a car at Durban South Toyota.
Mandla Mngadi

02 December 2017

I love this place it clean and easelly accessible.
Wayne Le Roux

01 December 2017

Went to view a car and the staff couldn't find the keys for said vehicle
Lucille Venter

27 November 2017

Service is excellent. People are friendly and very helpful and you get your vehicle back in no time!!
Jacques Pienaar

29 October 2017

There express service is brilliant, in and out within an hour
Shaun Ayliffe

24 October 2017

Amazing place staff are so friendly and such a wide selection of vehicles to choose from
Nerona Naidoo

02 September 2017

Excellent vehicle service
Suleman Kadwa

10 August 2017

5 star service.reliable and reputable dealers.
Calvin Soobramani

03 April 2017

I had taken my Toyota vehicle to Durban south Toyota on the 18/03/17 for an annual service. As per procedure, the vehicle was pre-inspected and all faults and flaws were recorded. I received my vehicle about 2 hours later and after having some issues with the debit card machine, I paid in full and was given the keys to my car. No post inspection was done by the consultant. After arriving home I noticed that my rims were chipped in various places and in various severities. I duly emailed the dealership and also emailed Toyota South Africa and Toyota Japan. This measure was taken due to previous incidents experienced with Durban South Toyota and the lack of service received. The service manager then calls me on the instruction of Toyota Japan I am sure. The lacklustre tone toward my complaint was highly evident. He arranged to pay me a visit and did so the next day and took around 5 minutes taking pictures of the damaged rims. I then had a call from him around 18; 45 saying that the dealer principal was attending to an important delegation was not unable to review his report. Three days past and still no reply, and I then get a reply from the case operator from Toyota South Africa saying they are still awaiting a response from the dealer principal. I replied stating my dissatisfaction and violation of my consumer protected rights. This morning (3/04/17) I get a call from the service technician (not the service manager) who wanted to find out what was happening. I told him that I needed to speak to the service manager or dealer principal and he says that neither of them will respond as this issue was escalated to a higher authority. I then respectfully asked him to ask said individuals about any queries he had. I then received an email, which I deemed very abrupt and threatening in its tone, from Toyota South Africa saying that after an intensive investigation (based on pictures no less) it was found that my rims were not refurbished correctly and nothing in their workshop could of inflicted any damage, and that they take no liability and therefore close this matter. My issue is this:

* this is not the first occasion where incompetent workmanship from Durban South Toyota has caused damage to my vehicle and has taken my valuable time and effort in sorting it out. All said incidents are recorded on their system as well as Toyota South Africa and Japan
* The treatment I received is unconstitutional to say the least. I am entitled to basic rights relating to respect and non judgement but I am treated as an insignificant little man.
* My belief is that if I was from a different sector/class I would be treated as a customer not a criminal
I can only base my queries on experiences and the record at this dealership and the treatment I have received speak volumes in validating my claims. I am now left with chipped rims after spending in excess of R4000 at this dealership and their investigation to find faults in me rather than look directly at the evidence is symbolic of the utter collapse of reasonable customer service (for certain individuals) in this country (South Africa).
Khaleel Carrim

29 March 2017

Best toyota dealership in the country by far. Great prices, great service.
Felix Mirazi

23 March 2017

Excellent customer service.They have an express lane where your vehicle is serviced in just an hour.
Phakamani Khoza

21 March 2017

Mega Toyota dealership, good service
Brenda Smith

21 May 2016

Had a problem with my Toyota Fortuner 2015..had a break down,just refused to start after filling diesel at our local garage,only to find out the garage had a problem with their bowser,diesel was mixed with water
Had the best service from my advisor Imraan.
Thank you so much for the service and advice you provided.
Much appreciated