Name: Defy Sales Office, Cape Town
Address: 5A Marconi Rd, Montague Gardens, Cape Town, 7441, South Africa, ZA
Telephone: +27 21 526 3000

Defy Sales Office, Cape Town is a point of interest, located at 5A Marconi Rd, Montague Gardens, Cape Town, 7441, South Africa. They can be contacted via phone at +27 21 526 3000, visit their website www.defy.co.za for more detailed information.

Location :

5A Marconi Rd, Montague Gardens, Cape Town, 7441

Contacts :

Added by Jopie, at 07 December 2016

Monday 8:00 AM – 4:30 PM
Tuesday 8:00 AM – 4:30 PM
Wednesday 8:00 AM – 4:30 PM
Thursday 8:00 AM – 4:30 PM
Friday 8:00 AM – 4:30 PM
Saturday Closed
Sunday Closed

Add email
Add business description
Add Social Media
Add Products and Services

Siyaya Siyaya Debt Review

17 July 2020

We had a broken stove then Defy in Cape town sent a man to fix it over last weekend in Delft. He also explained us how to use properly and give treatment to plates. The lady keron she ask us to be safe with masks we happy for the service we got from Defy.
Christian Sityoshwana

11 July 2020

My experience was good with them, they helped me quicker and they were very accommodating, lockdown protocols are being followed genuinely and that's impressive.
AndymanGS

12 June 2020

Thank you Karin at Defy service centre for outstanding communication, and service. Freezer with temp control problem, my interaction with Claudine - very accommodating and Karin- up to the minute communications and Frank the technician.
A good smile and wonderful interpersonal skills cost nothing yet they earned Defy my salute of respect and appreciation. Thank you team Defy!
Shawn Pretorius

02 March 2020

Their slogan "DEFY - Believe in better"
is absolutely Spot'On!!
Because you can't believe that there could be anything worse ~
~ than DEFY's PATHETIC customer service!!!
Etienne Groenewald

08 August 2018

Very happy! 11 Year old Defy stove/oven and hob, needed all sorts of parts and they had everything for a reasonable price! Tx!
Jan De Wet

17 February 2018

Poor poor poor. wash machine under warranty and broke twice!!! Apartment flooded and ruined my Persian carpet!!! Technician promised to come out next day. Never arrived. How very disappointing
Jacobus Cilliers

15 February 2018

Gave a out of warranty Aircon in for repair. I was given a job number and told would be phoned with a quote. After 1 week I have still not heard from them. The 2 telephone numbers i was given never gets answered! I phoned the National call center and after holding on for about 10 minutes and the 3 rd call was told "I will send a e mail to them" Maybe you can "rely in defy" but defenitely NOT on their service and people. Their service suck!
Hans Hartung

26 January 2018

I submitted an enquiry for spares and received no reply. I then called the Montagu office, pressed 1 to be transferred to Spares. Needless to say there was nobody answering the call, nor was it transferred back to switchboard. I just wonder how a company survives with such poor service!
Kent Salmon

18 December 2017

Bad telephone service. I simply needed a cost and availability for a part, but kept getting transferred to different numbers that rang unanswered. How is such bad service possible for something so simple?
Ian Swart

20 November 2017

Pathetic service . You can't get through to the service centre . My fridge is 3 weeks old and giving major problems . Think twice before buying a Defy product .
Greg Gelb

19 October 2017

Called them today to discuss replacing a thermostat. The lady rattled off info to me like I was an expert in ovens, spoke so fast, unclear, not helpful at all and I'm sorry but I politely said goodbye and called Orca Electrical who were a delight and a pleasure to work with. I don't care if they're a little more expensive or not - you pay for good service.
Carey Pike

07 September 2017

Product breaks, order parts, wait 4 months, rude man shows up, asks for help, tries to rush and leave before job is properly done and needs to order more parts now.
Juan Cronje

24 July 2017

Pathetic, incompetent etc. etc. etc. Was firstly sold the wrong part, then they did not have stock. Been waiting weeks for new part to arrive. They are always unpacking their container that just arrived, but your part is never on it. They can't give you ETA. All repair agents have the same problem with them so cannot source the part else where. Next product will be LG or Samsung. Friend got his parts for LG in 10 days from abroad. Think twice before buying Defy!
Antoine Caradonna

10 May 2017

Poorly designed products and really bad service (Telkom like), I couldn't believe it. I bought an oven (R7000) a year ago, the door was opening when the oven was hot and it took Defy about 6 months to replace it. The replacement is not better, the fan on the top of the oven was touching the case so it made a really loud noise. They sent a technician to fix it but it's still really loud and the technician claims that it is designed that way I'm only giving one star because I have to.
Lizanne Hetherington

12 April 2017

phoned their parts department about a part, got dropped off the call.. phoned their appliance department and got passed from person to person and then dropped again.
Elroy Arendse

31 March 2017

I was at the depot in Marconi Road, Montague Gardens and ordered a part for my Double door Fridge freezer. I was told the part has to come from Turkey, and once here, I will be called. That was the first week of December 2016, I still don't have the part, and I can never speak to someone in the spares department, and all messages I leave goes unanswered. I'm sitting with a R13 000 metallic door stop and Defy just wont contact me.

Sadly service is lacking in this department. Extremely disappointed.
Helen Fizzotti

02 March 2017

Have phoned Defy repair call centre, they would send me a technician within 2 to 3 days, phoned them back and they said they would follw up. It is now 2 months and tried getting spare for my expensive double door fridge, to be told they have no stock and canot be ordered???
Never buying Defy again.
Ricardo Koopman

14 December 2016

1star is actually overrated. Went to sales office a week ago for a switch for my defy oven. They didn't have the part & my name & cell no was taken, for that person to call me when the part arrived. I called the sales office earlier & was told to hold on for the salesman, a mr Petersen??? Well, after 17 minutes waiting, I hung up, for Bad service I received. Best way to deal with this is to never buy/purchase a Defy again?! ##Defymustfall!!!