Name: Core Group
Address: 1 Sandton Dr, Sandhurst, Johannesburg, 2196, South Africa, ZA
Telephone: +27 11 535 9000

Core Group is an electronics store, located at 1 Sandton Dr, Sandhurst, Johannesburg, 2196, South Africa. They can be contacted via phone at +27 11 535 9000, visit their website www.core.co.za for more detailed information.

Location :

1 Sandton Dr, Sandhurst, Johannesburg, 2196

Contacts :

Added by Jopie, at 31 October 2016

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday Closed

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Anonymous

26 March 2018

I have no idea how Core are still the apple repair representatives in South Africa, worst service I have ever received and I thought old Let Me Repair was bad. These clowns make them look like industry leaders!

They have had my Mac since January and have still not repaired it. It went in for a GPU issue picked up at the iStore and I was informed that it was under a recall program. After having it for two months, Core Group informed me that they had done extensive testing and had found nothing wrong with the GPU but I could have my screen replaced under another recall program. I agreed as I had noticed some of the anti-reflective coating had started peeling off in the corners of the screen.

After another two weeks I called in and was told they are still busy with the assessment and 6 days later I received a quote for R12 000 for a new screen replacement and was informed that my Mac was actually not covered as the four year from purchase period had lapsed.

Thanks for wasting my time Core Team! I have still not received my Mac back and have subsequently purchased a new one.

Great products with absolutely shocking after sales service. I would rather use DigiCape from personal experience.
Anonymous

05 March 2018

Core service centre has got to be the worst in the world. Not a care in the world for customer service. Broken phone in transit, issued a broken replacement, "no fault found" when I returned it, and now I still wait. Booked in 23 Jan 2018, and to date (5 March 2018) still no phone. Pathetic. Apple Inc, I really hope you don't see how your name is being trashed by these incompetent, careless, USELESS fools, you might just die of shame.
Anonymous

09 February 2018

I wish there was a zero star rating. Most pathetic service I've ever encountered. Turn around time on repairs is absolutely ridiculous - CORE only started repairs 10 working days after receiving my phone and then an additional 3 to 4 working days is required once repairs start. In summary, just trash - Apple - very dissapointed in choosing this company to represent you.
Anonymous

09 January 2018

Worst Customer service I've encountered in a long time. Incompetent staff full of false promises. Just got off the phone with a supposed regional manager. Selling damaged products and not accepting any responsibility.
Anonymous

29 November 2017

Do they stock apple products? Yes. Do they know anything about said products? No.
Anonymous

23 November 2017

Rude people , with no telephone manners ..
Anonymous

19 November 2017

Wonderful place. Visually appealing and conveniently situated for ease of movement
Anonymous

10 November 2017

Awesome people that gives awesome help. If you're look to buy bulk for you school, consider talking to them first !
Anonymous

07 September 2017

Nice store, good helpful staff, service can be a bit slow though
Anonymous

21 June 2017

Great service, always willing to assist
Anonymous

12 May 2017

Great service. Great store.
Anonymous

29 January 2017

Great store, but they don't keep to booked appointment times
Anonymous

14 November 2016

Easiest place to visit for anything Apple. But the check out is extremely slow every time I have been. So painful to pay for anything.
Anonymous

07 November 2016

Been their multiple time and alway find the clear and spacious showroom a pleasure to navigate with friendly staff that know their product well. The support service section is excellent, to the point, I drive the extra distance for their excellent service.