Camelot Spa at The Table Bay

Location :

Table Bay Hotel, Quay 6, V & A Waterfront, Cape Town, 8001
Added by Jopie, at 20 September 2016

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• Anonymous

  02 August 2017

  I was lucky enough to receive a treatment gift from friends. On presentation of the voucher I was told that it was invalid and had been used before. I was also told that I was probably given a used voucher from my friends by mistake. Needless to say since that I was a the salon I decided to get a nail treatment at my own expense. The deluxe manicure turned out to be a deluxe failure, no different to the service received from the beginning . It was later established that the incorrect voucher had been issued on payment and a replacement voucher to be re-issued. Not only was i embarrassed , but my friends humiliated by the incident

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• Anonymous

  11 December 2016

  Terrible place and bad service
  
  Came to hotel reception and was told that only guest of the table bay hotel could access the spa, I tried to say we had an appointment at spa, after only convincing the reception staff to assist us to spa
  
  We came to spa reception and apologized for being late and said we will sacrifice the 30min relaxing time which was part of the package we ordered and paid for.
  
  Here is the bad part
  After multiple emails and calls to the spa with no replies but only false promises to questions or confirmations, only to find out
  the manager booked us as a group and incomplete treatment.
  
  We were constantly reminded that we were late for no reason
  And I having to complete the forms for the spa which was ignored to my partners health requirement and mine as well
  Not forgetting the extra treatment ordered to Swedish massage ( hot stones)
  Which was only started after the Swedish massage was done and having to ask them to do it as they did not check the forms
  
  The room was below 2star level and no where near.industry standard of the hotel
  We were constantly disturbed by questions that supposed to be asked at start of any treatment and constantly knocked by our feet
  
  In the bathrooms the lockers struggles to lock and unlock making you uneasy of your personal belongings and no bathrobes or amenities in the shower.
  
  The policy of no noise does not apply as music cuts off during treatment and people always talking in walk ways and door always opening
  
  Ventalation is bad so your body constantly feels uncomfortable and extremely hot
  
  You will always find lack of preparation which leads to more opening and closing of doors disturbing the little peace you expected to gain from a spa
  
  After getting frustrated and having to speak to the active manager on the day which was very understanding and polite, the only part of the place we can say was welcoming and empathetic to the mess up done by booking of treatment.
  
  Speaking to the manager we only started the proper treatment then and also by that time the masses was tired and yawning again bothering with questions during treatment
  
  End of the treatment
  Left with more stress
  Less money
  No reward for spending a 4/5 star level pricing at 1/5 star spa
  
  Always disturbed
  No unwinding or relaxing sensations.
  And a angry upset girlfriend on a promised treatment on our anniversary

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• Anonymous

  27 September 2016

  Great views and awesome spa

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