Name: CMH Suzuki Pinetown
Address: 137 Josiah Gumede Rd, Pinetown, 3600, South Africa, ZA
Telephone: +27 31 001 1400

CMH Suzuki Pinetown is a car dealer, located at 137 Josiah Gumede Rd, Pinetown, 3600, South Africa. They can be contacted via phone at +27 31 001 1400, visit their website www.cmhsuzuki.co.za for more detailed information.

Location :

137 Josiah Gumede Rd, Pinetown, 3600

Contacts :

Added by Jopie, at 28 September 2016

Monday 8:00 AM – 5:30 PM
Tuesday 8:00 AM – 5:30 PM
Wednesday 8:00 AM – 5:30 PM
Thursday 8:00 AM – 5:30 PM
Friday 8:00 AM – 5:30 PM
Saturday 8:00 AM – 1:00 PM
Sunday Closed

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Kailash Maharaj

28 March 2018

Great face to face service. Unfortunately there is a lack of urgency regarding sales and getting back to potential buyers
Janyta Schauffer

07 March 2018

Terrible after sales service from head office as well as the Pinetown branch.
Our car did not give us any trouble for 9 years. I loved my Suzuki!

However, in December 2016 a clip on my gear box broke. The car was repaired and I was told that it was a rare problem. Then, every 2 months or so the clip would break (so much for this being a "rare occurrence").
Every time my car broke I would have no car for a few days. I use my car for business so this was a big issue.

To make matters worse insurance does not give you a courtesy car if the problem is caused by mechanical breakdown so I had to make alternative arrangements each time.

I could not sell my vehicle either, because I would knowingly be selling a vehicle with a latent defect.

Two years later, in January 2018, Suzuki said that we needed to try a different approach to fixing my vehicle. After paying for the parts I was told that my car would take another 3 weeks (at this point my car had been at Suzuki in Pinetown for 2 weeks already). I was furious.
I requested that since they were going to take so long to fix the problem that they either temporarily repair my vehicle (as this is essentially what they had been doing for the past 2 years) or that they give me a courtesy car.
They refused to do either.

So it's week 4 without my vehicle and my work is suffering greatly.
I feel like Suzuki could at least pretend to care. Blatantly ignoring emails and failing to return phone calls has proven their incompetence and terrible service.

Ironically, when I received an email yesterday stating that my parts have finally arrived, there is a banner on the email stating "Brand of the year winner two years in a row".

I will never buy a Suzuki again.
It is unfortunate that the customer service is so shockingly bad because the car is very good.
However, with cars you need to have both a sound mechanics and good customer service because inevitably you will need to deal with the agents for services and in cases of repair.

I have been promised that my car will be ready this week however I am not getting my hopes up. Past experience has taught me that I should expect bad service and false promises from Suzuki.
Dudley Reid

27 December 2017

We bought a new Suzuki
What a seemless experienceall the staff go out of their way to be helpful
Highly Recommend
Adhir Kamal

21 December 2017

Luke the salesman I dealt with was extremely helpful. See him if you need a new Suzuki
Dudley Reid

11 December 2017

Want to buy a Suzuki the right people to deal with . relaxed yet professional
Good service
Dalton Gafney

26 November 2017

Sloe servicr
Chris Botton

10 October 2017

Friendly and compenent staff. Great offers on selected Suzukis
Chelsey Van Den Heuvel

26 September 2017

I am absolutely disgusted with this dealership. I purchased a brand new, out of the box, car and received it with a Sony Radio, central locking, anti-hijacking windows, the works. When it arrived I had to take it to Bosch Services to fix a problem with the passage door not wanting to open from the inside.

I then unfortunately was involved in an accident a bit more than a week after having received my brand new car. Even though the accident was not at all my fault, the police officer warned me that I would be arrested due to fraudulent paperwork. Instead of a 21 day temporary driving permit Suzuki put a 19 day permit, which is invalid, and illegal. After the police officer spoke to Suzuki multiple times on the scene, I did receive so much as an apology for what they put me through, or even a phone call from them to see if the issue had been rectified. After dealing with insurance I was promised by Suzuki that I would receive the exact same car with everything exactly the same. Radio, windows, central locking

This morning I received my car. It is not the same. The radio has been swapped out for a cheaper radio (which I price checked). When we initially queried about the radio they informed me that they had purchased a more expensive radio for the car, which I never agreed too, whichbis also a lie. I was charged for a Sony MEX-N4150BT and received a JVC KD-R781BT. I am very unhappy with this as the radio has a flashing colourful light that is extremely distracting while driving as well as the fact that it looks cheap. My car also beeps now when I lock if which is once again, not what my car did before.

I am appalled with Suzuki. I bought two cars from them in the span of 6 weeks, nearly got arrested because of a mistake someone made and then get lied to and receive a car with a "more expensive" cheaper radio. Disgusting.
Ms Kita Lupindo

23 June 2017

Super friendly staff. Regular check ups to see if all is going well with the car and the staff are always willing to go the extra mile to help:)
Steve Umhlanga

16 January 2017

The dealership had no Suzuki Vitara to test drive when I visited.
Adam Bowen

14 November 2016

Nice place
Remington Gregory Setzkorn

05 October 2016

Great service. Always a pleasant experience.