I used to be a regular customer and for a time the service but great. But lately the service and attitude of staff is terrible. Can't fix an obvious fault on my indicator, don't ever follow up when they say they will and now they don't offer lifts from work back to the service centre any more. The one small thing that made a difference. I seriously doubt that my next car will be an Audi again.
My memory card was stolen. The thief actually removed it out of it's adapter inside the radio! I was very upset.
I pointed this out to the service consultant, who made me wait while she continued to sit on the phone with customer after customer, without even an apology to me. Eventually I said I had to leave, and she said that she would contact me. I received no phone call at all the next day, so I called back. She apologized for not calling back and then said that she did try to follow up and that there was nothing she could do.
Very poor customer service! Whether there was anything they could do or not, the whole thing could have been handled much more professionally! I am appalled.
Rude sale agent which makes me unsure of buying an certain Audi over Porsche.
Audi Cape Town maybe your team can go and experience what service is about at Porsche Century City.
If i good give them 0 stars I would. They are useless, unhelpful, and down right unethical crooks. My wife takes her vehicle in for a check, and the technician says the gear box will need to be fixed. We then get told that there is no major problem. They lie about the expiry date of the motor plan. And as soon as the plan is over, the gear box needs to be fixed. They first quote about R20000 to fix the problem, and the minute they get approval suddenly it requires R80000 worth of repairs. Dont ever deal with these crooks. I will never purchase an Audi ever again ever.
Good service. Especially friendly car service staff.
Great dealership. Huge showroom and staff very helpful.
Pass through the security manned boom to park around the back and pop in to the Audi Centre for a feast for the eyes and ears.
As i walked in, a salesman was demonstrating a V10 R8 to a customer What a beautiful sound that engine made!
Wall to wall luxury cars, in a very modern building.
I purchased an Audi A7 from Audi Approved Second Hand, the car was using 310ml of oil for every 1000km . Audi said this is acceptable, reasonable usage is 500ml per 1000km . think about this spec on a R1mil car they say it is fine to use a pint (500ml) of oil for every 1000km of driving ; Audi eventually (after massive moaning) replaced a minor part, the car is still using 230ml of oil for every 1000km of driving, Audi have said that is acceptable and the case is closed. NEVER BUY AN AUDI - they are con artists ..